TCF Bank Manager, Loan Operations - Plymouth, MN in Plymouth, Minnesota
Responsible for managing a team of Mortgage Servicing professionals engaged in performing critical business processes including, but not limited to: account updates, escrow analysis, document preparation, and file reviews. The Manager oversees supervisory staff to ensure business objectives are met and resources are efficiently utilized. Ensure that staff has appropriate training, guidance, tools, and developmental coaching that helps TCF achieve business and employee engagement results. Manage staff and processes while delivering results in a fast-paced, complex environment that thrives on service excellence.
Major Areas of Accountability:
Management: Effectively manage department functions including recruitment, training, performance reviews and other issues as they may arise. Manage multiple teams and business processes to ensure timely, efficient, and high quality results. Set goals and monitor team performance to ensure that Policy and Procedure requirements including quality, quantity, and timeliness of work product are met. Evaluate and plan for processing and servicing requirements or controls and their effect on other areas within the Bank and make changes as needed in response to internal or legal requirements. Manage the daily activities of all consumer loans processing and servicing.
Product and Service Expertise: Stay current on all mortgage products, services, and processes. Equip staff with tools and expertise on Retail Loan products (e.g. Home Equity, Mortgage, Installment, and Overdraft Protection), services (e.g. Escrow, Command Protection) and processes (e.g. payment allocation, statement content, variable rate features). Translate product and service matters into “common sense” terms that can be translated into simple terms to ensure transparency to team members and key stakeholders (e.g. consumers, external and internal business partners, title companies.
Research, Analysis, and Problem Solving: Resolve complex issues that may require in-depth research and procedural/policy interpretation. Provide technical guidance to supervisory staff as needed to support resolution of mortgage servicing issues (e.g. payment allocations, escrow shortage/analysis, variable rate payment re-amortizations, loan term modification, clouded title) using self-service tools such as online policy and procedure manuals.
Policy and Regulatory Expertise: Oversee policy and procedural changes. Communicate and provide staff training to ensure compliance with all applicable internal policies and procedures as well as Local, State, and Federal (e.g. CFPB, OCC) regulatory requirements to achieve 100% compliance. Actively seek out information related to industry trends and regulatory developments, utilizes internal and external resources (such as industry web sites and trade publications) to stay current, and relay key messages to senior management team. Provide policy interpretation on all matters escalated to management.
Goal orientation and teamwork: Communicate metrics and overall business objectives to supervisory staff. Lead by example and demonstrate customer-focused behaviors that influence positive team dynamics.
Continuous improvement: Proactively identify systemic issues and process/quality improvement opportunities to enhance key stakeholder experience. Participate in the identification, testing, and implementation of process improvement projects. Proactively identify issues and update senior management on status in a timely manner.
Technical Expert Department Operating Systems. Investigate and resolve all processing related system problems, including working with vendors to make recommendations for system enhancements, changes, and product satisfaction.
Bachelor’s degree Business, Accounting, Engineering, Mathematics or equivalent combination of education and experience
7 years of experience in consumer loan processing or operations.
Minimum 3 years of supervisory experience or demonstrated ability to effectively manage people/teams.
Previous experience managing a loan processing or servicing function.
Ability to plan, organize and maintain accurate records and reports for management controls.
Ability to communicate effectively, both orally and in writing with all levels of staff and management.
Demonstrated managerial and leadership skills, with proven ability to interact effectively with all levels of staff.
Thorough understanding of interface and accounting programs as it relates to consumer loans.
MBA or related post graduate degree
Previous experience working in a loan processing or servicing area or consumer lending.
Proficiency with Mortgage industry terminology, documentation, and standards (e.g., 1003 Form, HMDA, RESPA, TILA, etc.)
Fluency in a foreign language (e.g., Spanish)
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.**
TCF encourages open employee communications and promotes from within whenever possible.
We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the/Employee Benefits/link on our career page.
Proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Job: *Lending/Loan Processing
Organization: *Funding, Operations & Finance
Title: Manager, Loan Operations - Plymouth, MN
Location: MN-Plymouth-1405 Xenium Lane
Requisition ID: 00QPN