Comcast Manager, Project Management-Retail Ethernet in Plymouth Meeting, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Manager of Project Management within Business Services Ethernet Order Management will provide management leadership and oversight over a team of project managers who are responsible for driving the planning and implementation of Ethernet (Carrier, Retail, Wide Area and Voice via fiber, off-net and coax) service delivery activities. This position will require working across various organizations within Comcast including Engineering & Provisioning, Network Operations, Business Unit, Product Development, Divisions and Regions to oversee the development and execution of service delivery plans. This position also requires the ability to balance competing priorities and to be able to adapt quickly in a dynamic environment. Candidate must have strong leadership, relationship management, negotiation, communication and project management skills and must feel comfortable taking direction from members of the senior leadership team.

REPORTS TO : Director, Project Management Business Services Ethernet Order Management


-Leads a team of project managers responsible for the tactical coordination of service delivery activities across Engineering, Provisioning, -Network Operations, Business Unit, Division and Regional organizations to ensure successful completion of service delivery activities

-May be strategically focused on the delivery of standard product offerings, complex orders, network migrations or MACDs (i.e., moves, adds, changes and disconnects).

-Develops, directs and monitors deployment strategies across all projects in assigned markets in an agreed to priority order

-Manages the day to day deployment activities of a team of project managers ensuring successful completion of deployments within scope, schedule and budget

-Monitors project progress and status via daily task management system utilization

-Owns and drives delivery of unit commitments

-Reviews and validates deployment project plans identifying risks, issues and gaps; develops corresponding mitigation plans

-Understands and manages program dependencies impacting assigned portfolio of projects

-Manages escalations and resolutions of roadblocks impacting project/milestone delivery; Escalates issues requiring action or decisions, as necessary

-Understands and reinforces processes; is proactive in identifying and implementing process improvements that will ensure the operational efficiency of the team and the success of deployment projects

-Audits project records/orders to ensure compliance with project management quality standards

-Is proactive in identifying and implementing process improvements that will ensure the operational efficiency of the team and the success of deployment projects

-Confers with and represents the program/department in meetings with the Business, Divisions and Regions; fosters collaborative working relationships with multiple Comcast departments and to the benefit of the program; ensures alignment around program plans and direction across departments

-Accountable to manager for deployment project plans, schedules, delivery within budget, and quality of all program elements.

-Acts as a communications conduit to manager and/or director and associated business/technology leaders by one-on-one meetings and conducting periodic briefings/status updates, as necessary.

-Maintains effective business and field leadership communications and relationships

-Develops and manages communications and summary reports that apply to senior executives, managers and program audiences based on the deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports

-Prioritizes the activities, provides administrative support and manages the performance of direct reports

-Complies with Comcast requirements for employee performance management

-Fosters team development by coaching and working with direct reports to craft their individual development plans (IDPs) and monitoring progress against those plans in compliance with Comcast performance management guidelines.


Graduation from an accredited college or university with a Bachelor's Degree, preferably in Business Operations, Engineering, or commensurate related work experience.

Advanced Degrees and Additional Training are beneficial.


-Demonstrated expertise in related industry and/or demonstrated proficiency in areas of program leadership

-Demonstrated understanding of data services/solutions

-Dynamic Routing (Border Gateway Protocol)

-Static Routing

-IP Address Allocation

-Topologies (Point-to-Point, MPLS, etc.)

-Demonstrated understanding of voice services

-PRI (Primary Rate Interface)

-SIP (Session Initiation Protocol)

-Hosted VoIP/PBX

-Demonstrated understanding of Carrier Services solutions

-Cell Backhaul

-Small Cell

-Carrier Relations

-6-9 years of experience managing complex, technical/telephony programs

-6-9 years of staff management experience

-Program/Project Management training and certification; knowledge of program management techniques and tools.

-Demonstrated ability to work independently with limited direction.

-Supervisory/management experience


Must be willing to travel within North America.



-Team Building

-Conflict Management

-Relationship Management


-Program Management

-Management of complex dependencies

-Critical Path and Risk assessment, management and mitigation

-Deployment management

-Program Change Control Schedule, scope and budget

-Advanced knowledge of program management tools and methodologies (e.g., MS Project)

-Communication/Organization Skills

-Efficient Computer Skills, including tools such as Microsoft Office Suite, Microsoft Project, and Visio.

-Oral and written (including presentations) communication skills

-Meeting Facilitation Skills

-Business Management

-Decision Making

-Negotiation Skills

-Problem Solving

-Budget Management

-Product/Industry knowledge

-Solid technical knowledge and in-depth understanding of subject matter

-Ability to present technical information in face-to-face presentations to varied audiences; including executive management, engineering, operations and sales

Comcast is an EOE/Veterans/Disabled/LGBT employer