Titan Machinery Diesel Service Technician in Pierre, South Dakota

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

This position is responsible for performing machinery diagnostics, repairs, maintenance, and pre-delivery work on equipment for customers, internal units and warranty at high level of quality and efficiency. These activities may take place in the shop, or in the field. The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.

  • Perform diagnosis, repair, and reconditions of machine systems and components.

  • Complete thorough documentation on all reports and forms required with work assignments

  • Communicate machinery problems and resolutions to supervisor and customers

  • Utilize computer programs to effectively complete assignments

  • Seek and participate in appropriate training opportunities, local and off-site

  • Follow all safety rules and regulations in performing work duties

  • Maintain technical and product knowledge

  • Completion of competency assessments as required

  • Analyze customer complaints, by identifying the facts

  • Identify customer service opportunities and implement solutions

  • Perform other duties as assigned by direct supervisor in a professional and efficient manner

  • Up sell jobs during the repair process

  • Present a positive and professional image of Titan Machinery in the presence of customers and community

  • Required:

  • 2 or more years of related work experience

  • Must have own tools or ability to acquire them

  • Excellent mechanical aptitude

  • Able to provide quality work and think logically

  • Excellent verbal and written communication skills, along with a high level of computer literacy

  • Demonstrated strong organization, decision making, and problem solving skills

  • Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively

  • Keen attention to detail and a high level of initiative and ability to work independently

  • Demonstrated strong decision making and problem solving skills

  • Safety-minded work habits

  • Clean driving record

  • Must be able to regularly and reliably attend work, according to the schedule established at store management discretion.

  • Ability to perform in a fast-paced, stressful work environment

  • Ability to handle and resolve frequent interpersonal conflict

  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

  • Exemplifies Titan Machinery's Core Values

  • Desired:

  • Associate’s Degree in a related field

  • Class A Commercial Driver’s License

What Titan Machinery Can Offer you:

• Health, Vision, and Dental

• HSA (Health Savings Account) FSA (Flexible Spending Account)

• 401(k)

• Life and Disability Insurance

• (PTO) Paid Time Off

• Paid Holidays

• EAP (Employee Assistance Program)

• Uniform Cost Sharing

• Tuition Assistance

• Tool/Equipment Allowance for Service Technicians

• Working for an equipment dealership that provides best-in-class service

ID: 2016-2980

Post End Date: 12/13/2016