Wells Fargo Phone Banker 1 in Phoenix, Arizona

At Wells Fargo, our vision is to satisfy our customers’ financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

With approximately 13,700 team members, Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through various channels — digital (online, mobile, and social) and contact center (phone, email, and correspondence). WFVC’s vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, and anywhere. Over 32 million customers use our digital channels to manage their financial lives, and our customer-facing contact centers support approximately 450 million customer contacts annually. Whether our customers connect with us online or by phone, email, or in writing, WFVC is positioned to satisfy our customers’ financial needs 24 hours a day, 7 days a week.

Our Phone Bankers (PBs) are responsible for responding to routine and complex customer inquiries regarding consumer products and services:

• Quickly answer customer inquiries in a friendly and courteous manner

• Deliver exceptional service to our customer by going out of the way to please them

• Provide first call resolution, while following strict procedures that meet compliance guidelines

• Identify and offer customers the products and services they need and want to succeed financially

Currently hiring for training class starting on 1/09/2017. Training hours are 9:00 am – 5:30 pm Monday - Friday for 6 weeks. (Must be available to attend entire paid training class)

Schedules fall within the sites hours of operation, To Be Determined.

Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.

Salary Range - $12.92/hr. - $13.60/hr. Depending on experience, plus eligible to participate in the Wells Fargo Virtual Channels (WFVC) Incentive Plan with the opportunity to earn monthly and quarterly incentive.

  • Important Notes:*

• During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.

• Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.

Required Qualifications:

  • 6+ months of experience in customer service, or offering products and services to customers based on their needs

Desired Qualifications:

  • Experience addressing and resolving complex customer issues

  • Ability to effectively listen and elicit information

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Basic Microsoft Office skills

  • Basic knowledge and understanding of banking products and services

  • Excellent verbal, written, and interpersonal communication skills

  • Must be able to attend full duration of required training period

Job Expectations:

  • Must be able to attend full duration of required training period

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5295583&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.