University of Pennsylvania IT SUPPORT SPECIALIST in Philadelphia, Pennsylvania

IT SUPPORT SPECIALIST Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 07-23107


School Name Wharton School

Org Wharton Computing and Instructional Technology (WCIT)

Posted to the Web 06/10/2016

Posted Job/Salary Grade B

Employment Type Exempt

Hours 35.00

Position Type Full Time

Position Schedule 9AM - 5PM

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.


Wharton Computing wants you to take our Public Computing experience to the next level. Hate doing anything when you can script it using PowerShell and Python? Enjoy learning new systems and helping people to unravel complex, technical puzzles? You’re just what we’re looking for: a creative thinker who works with minimal supervision and helps us provide the highest level of technical support for client systems located in our classrooms/computer labs/group study areas. Plus, you’ll get to work on additional projects with other technologies as required.The successful applicant must be able to provide professional customer service and expert technical support to staff (and occasionally to faculty and students) with varied levels of technology awareness. Activities will include: working alone and with colleagues to develop and maintain scripts for automating tasks, procedures, and reports using PowerShell, Python, or similar scripting tools; becoming a technology expert for Wharton Computing in the areas of desktop imaging, Microsoft Windows 7, and Microsoft Office 365; supporting Wharton’s digital signage infrastructure; assisting in the resolution of client, server, network, and multimedia hardware/software issues affecting public and classroom computers; implementing and following up on security best practices; helping to manage a complex printing environment including supporting printer maintenance, enterprise printing software and user printing issues; participating in a regular on-call rotation schedule; joining select project teams and performing other duties as required.


A Bachelor’s Degree and 1 years to 3 years of experience or equivalent combination of education and experience is required.The successful candidate will have proven abilities in computer hardware/software troubleshooting, strong organizational and communications skills, and a drive to provide the highest level of customer service. Applicants must have the ability to work independently, but must also be able to collaborate/communicate effectively as a member of a team when assigned to a project; the ability to work well under conditions of stress and rapid change; the ability to work extended hours, including occasional nights and weekends for on-call or project requirements; and must be physically able to lift and carry 50 lbs.Applicants are expected to have prior experience administering Windows 7 clients, Windows server products, and Office 365. They must be familiar with disk imaging software (WDS/MDT strongly preferred), software package deployment, print management (Pharos printing experience is a plus), Microsoft Active Directory, Group Policy, and DFS/Windows share permissions. Also necessary are a solid understanding of networking basics (TCP/IP, DNS, DHCP, etc.), and security fundamentals and best practices. This position will involve creating/maintaining scripts for automation of routine tasks, so familiarity with PowerShell, Python or similar scripting tools is important. Candidates with experience in one or more of the following areas, as well, will be strongly preferred: supporting computing in a higher-education environment; managing physical and virtualized servers and VDIs (VMWare View in particular); familiarity with SAN/NAS solutions; experience with SQL 2008 or later; experience with IBM BigFix scripting; experience with multimedia devices and software; familiarity with version control systems (Git preferred). ITIL and project management experience are also desirable.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Quick Link

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Unique Advantage

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter