Crown Castle Business Process Manager in PA Canonsburg, Pennsylvania

Company Summary

Crown Castle provides wireless carriers with the infrastructure they need to keep people connected and businesses running. With approximately 40,000 towers and 26,500 miles of fiber supporting small cells, Crown Castle is the nation’s largest provider of shared wireless infrastructure with a significant presence in the top 100 US markets. Crown Castle is an S&P; 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $44 billion.

Position Title*_:_* Business Process Manager

Position Summary

The Business Process Manager provides support by managing systems development and process efficiency. The Business Process Manager serves as department liaison with IT, taking the lead role in representing the department’s interest in the systems development life cycle.

Essential Job Functions

  • Understand the department’s use of systems, reports & tools and function as a subject matter expert.

  • Research, design, & prioritize development of systems, reports & tools.Function as business owner for systems development projects.Advocate for department in development meetings.

  • Maintain a strong and collaborative relationship with business and IT partners, advocating for department in design/development meetings.

  • Lead testing and implementation of systems, tools, & processes for department.

  • Recruit inter-departmental representation to serve as subject matter experts for systems enhancement projects.

  • Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary.

  • Manage and conduct training related to reporting & systems enhancements.

  • Anticipate and address needs of area organizations as they pertain to department process.

  • Develop process, procedures, and standards to ensure system usage consistency among teams.


  • Bachelor’s Degree or equivalent experience

Experience/Minimum Requirements

  • Minimum five (5) to seven (7) years of wireless experience including significant Real Estate, systems development or relevant business line

Other Skills/Abilities

  • Exceptional verbal and written communication skills

  • Excellent customer service skills

  • Strong financial acumen

  • Expert understanding of departmental processes

  • Expert knowledge of Business Process Management and Project Management Tools

  • Strong computer skills

  • Expert in Crown application process and all associated systems and tools preferred

  • Excellent coaching and motivating skills for employees

Organizational Relationship

Reports to: Director National Implementation

Title(s) of direct reports (if applicable): N/A

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Will be required to travel to tower sites with exposure to heavy equipment, and within assigned area. Travel may be 50% or more of time.

Crown Castle is an Equal Opportunity Employer.

Posting Location: PA - Canonsburg, PA - Pittsburgh

# of openings: 1