Marriott Vacations Worldwide VP, Project Delivery in Orlando, Florida

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System Job Title: VP, Information Technology

Leadership Band: YELLOW


Relocation Assistance Offered

_Business Context:_

The VP, Project Delivery is to lead the Project Management Office (PMO) and the Application Delivery organizations and has overall accountability for the technical and project execution of all approved business technology initiatives. This leader works in collaboration with IT and business partners, along with external Service Providers to consistently deliver optimal solutions that meet the needs of the business.

This leader provides senior leadership to a team of 10 -- 15 associates and oversees a set of delivery tools and processes that deliver the right level of governance and oversight across the entire I.T. project portfolio, which typically consists of 25-35 projects with an annual spend of approximately $15-25 million; driving predictable consistency, quality, and project sponsor satisfaction.

CLS Generic Position Summary

As a senior member of the professional staff, contributes expertise in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support function and/or discipline objectives. Works with a high degree of independence, developing short-term goals for own department(s) and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. Is a recognized authority in area of specialty, often serving as discipline interface with other areas.

_Specific Job Summary:_

The Vice President, Project Delivery is a key leadership role for IT Solutions Delivery at MVW. This VP role is responsible for managing a team of project managers and application delivery leads (both from MVW and 3rd Parties) and has overall responsibility for the successful delivery of approved projects, including application development, infrastructure and SaaS implementations. This position works closely with System Design and Engineering, Service Validation and Test, IT Data Services, as well as others in IT and across the MVW business to consistently deliver optimal solutions that support enterprise strategies and maximize the business value of technology investments.

This role requires a seasoned leader with a highly collaborative and partnering style in facilitating enterprise-wide results through thought leadership, influence, credibility, experience and technical expertise. This role will be responsible for establishing and maintaining the project management and application delivery processes, frameworks, methodologies, and tools required to ensure projects are consistently delivered as planned, relative to cost, schedule and quality. In collaboration with IT Business Planning, Enterprise Architecture, System Design and Engineering, and IT Service Procurement, ensure appropriate technical approaches, project plans and estimates are developed for approval by MVW's technology governance committees. Once approved, ensure projects follow standard processes for governance, technical execution, change management, and project implementation. This position will include the overall direction for scope of work, technical leadership, staffing models, process design and management of third party service providers.

A key aspect of this position is providing technical leadership to multiple project teams consisting of, application development resources, technical SMEs and onshore / offshore vendor resources. This position will set the overall direction for scope of work, staffing models, process design and management of third party service providers. This position is also responsible for ensuring that application development principles and standards are adhered to and application projects delivered meet the organization's expectations for functionality and quality.

CLS Generic Expected Contributions

  • With a general planning horizon of 0 -- 3 years, sets direction for area(s) of responsibility to achieve desired goals in alignment with function and/or discipline strategy.

  • Leveraging knowledge and experience in area of expertise:

  • identifies and implements improvements to business processes.

  • evaluates alternatives and makes judgements on a full range of business issues.

  • provides ongoing advice and guidance to the business concerning issues related to area of specialty.

  • Manages large and/or multiple departments, processes and/or projects that have a broader function and/or discipline impact. Generally influences work of cross-functional or extended teams.

  • Makes department/multi-department resource decisions that have a financial impact as well as an impact on meeting discipline and/or business goals.

  • Works to enhance the organization's capabilities through effective staffing and development of others by:

  • developing recruiting strategies based on evolving needs and profile of the business.

  • using appropriate MVW interviewing tools to hire the best managers available from inside or outside.

  • setting and maintaining high standards for team and individual performance.

  • providing timely coaching and feedback.

  • making and rewarding distinctions in performance.

  • Assists senior management in achieving business results by:

  • contributing to the development of long-term function and/or discipline strategy.

  • sharing relevant information to help others understand and support business objectives.

  • achieving results against budget within scope of responsibility.

  • building relationships across the organization to align own technical area with broader organization direction and facilitate own function and discipline goals.

  • contributing on a regular basis to operating efficiencies by recommending new and creative business management techniques.

  • removing barriers to achieve greater performance.

  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.

  • Performs other duties as appropriate.

_Specific Expected Contributions_ (including duties and responsibilities)

Project Delivery

  • Responsible for ensuring all projects within IT Portfolio are delivered on time, within budget and to an agreed quality level.

  • Accountable for the technical execution and delivery of application development, SaaS implementations and infrastructure projects.

  • Establishes, implements and updates processes, tools and best practices for the Project Delivery Organization, which consists of Application Delivery and the Project Management Office (PMO).

  • Drives the standardization of application delivery and project management tools/processes that; drive consistency and predictability throughout the project delivery cycle, continually increase quality, and ensure project sponsor satisfaction.

  • Defines & manages key metrics and reporting to drive continuous improvement.

  • Establishes strategic relationships throughout the business and with key vendors and leads Delivery staff in the management and fulfilment of stakeholder expectations.

  • Effective management of project risks and issues; provides executive sponsors, senior leaders, and stakeholders timely information regarding project status, risks, and escalated issues.

  • Ensures delivery of all applications are in accordance with industry standards and best practices.

  • Provides leadership for the development teams through a strong understanding of software quality and change management.

  • In collaboration with IT Service Procurement, effectively selects, engages, and manages 3rd Party Service providers, as needed to achieve planned results.

  • Monitors Service Provider(s) performance of services for consistency with both the spirit and the letter of the agreement.

  • Works with Service Provider(s) and promotes timely resolution of escalated service delivery problems and minimizes the impact of any delivery issues.

  • Provides early warning to the appropriate stakeholders regarding degraded or missed service levels.

  • Facilitates team and Service Provider compliance with the agreement.

  • Establishes and manages effective estimation and planning processes.

  • Partners with the VP IT Finance to ensure all projects are proactively managing project financials/forecasts.

  • Conducts project reviews with IT Senior Leadership team.

  • Establishes and manages department budget.

Build a High-Performing Team

  • Works with VP, IT Solutions Delivery to create vision, clear direction and strategy for the Project Delivery organization.

  • Establishes, manages, coaches team with clear objectives and performance expectations.

  • Attracts, motivates, develops and retains highly skilled associates.

  • Monitors and improves team efficiency, effectiveness and impact.

  • Creates an environment that values employees and fosters innovation, open communication and teamwork.

  • Serves as a role model by demonstrating a commitment to client values, high performance standards, workplace diversity, and driving results.

Other Expected Contributions

  • Collaborates with business partners and stakeholders to provide release-level visibility and insight into changes being delivered to the production environment, helping to minimize and mitigate risks and maximize efficiency.

  • Manages internal and external relationships with service providers.

  • Collaborates across the IT organization to ensure effective leveraging of resources.

  • Adheres to approval processes for new initiatives and business cases and validates the achievement of financial benefits documented in approved business cases.

  • Prepares resource plans and project charters and any other project related resources.

CLS Generic Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Typically a senior position requiring significant knowledge and experience in one or more disciplines as well as associate and/or organizational management experience. College degree required. Advance degree or professional certification may also be required.

_Specific Candidate Profile:_

/Core Competencies:/

  • Strong Communication and Presentation Skills and Experience

  • Program / Project Management

  • Leadership of Technical teams

  • Software Development Life Cycle

  • Project and Application Delivery Process Redesign

  • Business Knowledge/Acumen

  • Vendor Management

  • Financial Analysis and Accountability

  • Change Management

/Education and Experience/


  • Undergraduate/graduate degree in Computer Science, Management Information Systems, Business Administration, or equivalent field

  • 10 to 15 years of IT experience with a minimum of 7 years of IT Leadership experience

  • 5 years' oversight of a PMO

  • Project Management certification

  • Strong understanding of software development practices and concepts

  • Experience managing multiple technology based products and development teams; providing technical leadership to projects

  • Strong client service orientation, collaboration and partnering skills


  • Demonstrated success leading large scale initiatives/transformation across enterprise platforms

  • Proven experience in leading application development across waterfall and agile environments

  • Experience leading agile transformations and operating in a DevOps Model

  • Experience with and significant knowledge of IT outsourcing activities, preferably within a global delivery model, in a managed services environment

  • Strong negotiation, influencing and problem resolution skills

  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment

  • Knowledge of business environment, service requirements and hospitality culture

  • Project Server experience

/Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture./