CVS Health Client Services Specialist II in Orlando, Florida

More information about this job

Overview

Work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services. Have direct interaction with the manufacturer client to provide case statuses and updates.

Responsibilities

  • Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.

  • Ability to work in a fast paced environment, handling both inbound and outbound calls.

  • Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.

  • Good communication skills are essential, both internal and external.

  • Knowledge of Medicare benefits, enrollments and LIS assistance.

  • Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.

  • Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.

  • Participates in cross-training to perform all roles within the department.

  • Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.

  • Other duties as assigned.

Qualifications

Minimum (Required):

  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

  • Knowledge of Business Blocks and CPR Preferred:

  • Associates degree in related field or equivalent experience is required.

  • Minimum of three (3) years work experience in applicant patient areas

Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Work Environment: Work in a climate-controlled, smoke-free internal environment.

Equal Opportunity Employer: Omnicare is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.

EO/Minorities/Females/Disabled/Veterans

Business Overview

Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

Commitment at Every Level

A large part of Omnicare's success derives from a commitment, at every level, to the welfare of each individual we serve. Each day, our employees consider how their work can improve the quality of life of residents and patients. Omnicare is truly a health care company, working to improve the health and quality of life for everyone we touch.

Requisition ID 2016-22065

Position Type Regular Full-Time

Job Locations US - FL - Orlando

Division SPEC

Category Customer Service/Support