John Q. Hammons Hotels Management, LLC Bell Person in Normal, Illinois
With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!
Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!
Job Purpose: To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest request including help with luggage, transportation, information and other requests.
Greet guests warmly and friendly, offer assistance, handle guest requests, including escorting guests to their rooms and helping with luggage. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Transport guests about premises and local areas, or arrange for transportation. Assist physically challenged travelers and other guests with special needs. Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
Pages guests in lobby, dining rooms or other parts of property. Delivers messages and runs errands.
Maintains courtesy van consisting of washing, cleaning, and fueling.
Raises, lowers, and ensures proper handling of American flag.
Maintains front porte-cochere and lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.
Ensure uniform and appearance is clean and professional, maintain positive working relationship with others and support team to reach goals. Assist other departments when needed to ensure optimum service to guests.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Others duties as assigned
Service Orientation — Actively looking for ways to help people.
Active Listening — Giving full attention to what guests, co-workers and supervisors are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively, clearly and politely.
Ability to carry out specific oral or written instructions.
Workswell with a group or team.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Use hands to lift, carry, or pull objects that may be heavy, lift and carry things like luggage, boxes, and bags.
- HS Diploma or equivalent preferred
- Hospitality industry or other applicable experience preferred
- Must have a current driver’s license; must pass background driving record.
Full-time associates are eligible for the following benefits:
Paid Time Off
Short-term and long-term disability
Company paid life with employee paid supplemental options
Matching 401-k with immediate vesting for eligible participating associates
Company Hotel Travel Discounts
John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans
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Note: To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.
Street: 201 Broadway Ave.
Requisition ID: 2017-9710
Pay Rate (Hourly): 8.25
External Company Name: John Q. Hammons Hotels Management, LLC