Consolidated Edison, Inc. Systems Specialist / 2H in New York, New York

Qualifications:Information Technology seeks to hire a highly motivated and dedicated professional to maintain the Customer Service System (CSS) Output Billing and Bill Presentment. CSS is our legacy billing system which calculates bills for Con Edison’s Electric and Gas customers. The billing information is then passed to Output billing system to format customer’s billing data. HP Exstream, document composition software, generates customer’s bills, which are transmitted to our vendor Broadridge for print/Mail. The candidate must have proficiency with the HP Exstream product suite, and development experience with advanced and administrative components of HP Exstream. Candidate must have knowledge of MVS OS and application development experience using COBOL. The right candidate is a team player who understands the criticality of application development to the success of our business. The candidate must be well versed in the mainframe environment, and must have extensive experience using HP Exstream document composition. Previous work experience in the utility industry, a general knowledge of business processes such as Customer Billing is preferred. Responsibilities may include implementation of new systems, enhancements, or software products when required by regulation, policy change, or strategic business transformation. With minimal guidance, candidate must be able to the effectively maintain and enhance existing mission critical customer service applications in addition to performing programming activities related to new system development. An Associate’s degree or technical certification in Computer Science or a related field is required. A Bachelor’s degree is preferred. The candidate must have a minimum of 5 years’ experience with responsibilities in performance tuning, software upgrades, work cross-functionally with other IT project areas, supporting planned maintenance, supporting IT issues and activities with vendors as necessary. Candidate must ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensures that safe work practices are followed and the environment is fully protected in accordance with Company policy and government regulations. The candidate must be able to learn quickly, assimilate new concepts, and think analytically. Candidates should have a strong customer focus, and seek to develop their leadership and project management skills. Excellent communication skills are required, as the candidate will routinely interact with various business groups both within and outside of IT. Candidate must have knowledge of full life cycle software development experience (SDLC) Understands product life cycles; developing initiatives that apply and implements solutions.

Responsibilities:The Customer Operations Support group is responsible for enhancing, maintaining, integrating, and developing systems related to customer operations and customer self-service. These systems are critical to the success of the Customer Operations organization and the goals of the entire company. Customer systems and secure interfaces support the many processes that include output billing, NYPA and various systems that support our Corporate Customer Group. The candidate will be involved with several key initiatives involving Customer Operations. Some of these initiatives include the building of new applications that support the aforementioned processes, enhancements to existing applications, implementing Public Service Commission-mandated programs, and the evaluation and integration of vendor software.

Performs other related assignments as required.

A valid driver’s license is required. The candidate must also be willing and able to travel within the service territory as required to attend meetings and provide support as necessary. The candidate must be flexible with respect to working off-hours as required for system installations and upgrades, production support or in response to corporate emergencies.

Physical Requirements:A valid driver’s license is required. The candidate must also be willing and able to travel within the service territory as required to attend meetings and provide support as necessary. The candidate must be flexible with respect to working off-hours as required for system installations and upgrades, production support or in response to corporate emergencies.

Equal Opportunity Employer: Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.

Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans.

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If you are an individual with a disability and/or a disabled veteran and would like to request an accommodation to apply for a job, you may do so by submitting your written request as follows:

By Mail:Consolidated Edison Company of New York.

Recruitment Section Manager

4 Irving Place

15th Floor South

New York, New York 10003

By Email:RequestForAccommodation@coned.com

If you are an individual with a disability and/or a protected veteran and would like to verify the information in the job listing, you may do so by submitting your written request as follows:

By Mail:Consolidated Edison Company of New York.

Recruitment Section Manager

4 Irving Place

15th Floor South

New York, New York 10003

By Email:JobListingVerification@coned.com