Northwell Health Patient Engagement Specialist in New Hyde Park, New York

Req Number 000ZXU

Job Category Nursing Support

Job Description

The Patient Engagement Specialist is an essential part of a team of clinical professionals with a reputation for providing patients with excellent service. In this role, you will operate under the direction of an RN and the hospital's patient experience program leadership. You will work with the interdisciplinary treatment team and management to engage patients and use crisis prevention/intervention techniques in the care of patients who are deemed high risk.

Responsibilities include :

  • Promotes a safe, caring, and respectful environment in which patients can be given the intensive care needed for stabilization and treatment.

  • Uses Dynamic Appraisal of Situational Aggression (DASA) instrument, treatment plan, and prescribed verbal and non-verbal techniques as well as the patient's preferences from the Inpatient Individual Safety Plan to engage patients with the goal of reducing risks for aggression.

  • Assist patients in developing Inpatient Individual Safety Plan.

  • Performs patient rounds focusing on patients with a high DASA score, reviews video surveillance and reports observations to treatment team.

  • Updates treatment team members regarding patient activity, interactions, and observations, including patient characteristics and environmental variables that may trigger agitated/aggressive behavior.

  • Responds to calls for assistance, applies physical restraints, and assists in the implementation of seclusion, when necessary, under the direction of an RN.

  • Escorts new patients from the hospital's evaluation and intake center to its inpatient units and to appointments and activities within and outside of the hospital.

  • Performs patient body and property searches upon admission and as necessary and observes patients during visits to ensure that no contraband is provided to patients.

  • Assist patients with activities of daily living.

  • Responds to questions and concerns of patients, family members, and visitors and ensures that problems are resolved in a timely fashion.


  • High School Diploma or equivalent, required.

  • Minimum of six (6) years related experience, required. OR

  • Minimum of two (2) years of college, required, with a concentration in pre-health science, criminal justice, social services, or psychology-related courses, preferred.

  • Minimum of three (3) years related experience, required. AND

  • Basic Life Support (BLS) Certification, required.

  • Must be in good physical condition to lift, turn, position, and restrain psychiatric patients. Must pass a physical agility test prior to appointment, after receiving medical clearance from Employee Health Services to participate in the test.

  • Must successfully complete intensive specialized training within orientation period and annually.

  • Must pass a qualifying examination within orientation period.

  • Must be able to demonstrate CPR technique within orientation period.

  • Excellent communication and interpersonal skills, required.

Our Culture

Transforming care, optimizing patient satisfaction and creating better patient outcomes are just some of the things our talented team members are doing at North Shore-LIJ each and every day. As a culture committed to providing our customers with the highest quality service, we stand behind our core values: Patients first; Caring; Excellence; Innovation; Integrity and Teamwork. It is our commitment and our culture that sets us apart from others and is the cornerstone of everything we do. Join an organization whose team members are valued, cared for and offered continuous opportunities to grow. Click on the link to learn more about us:

Please note: North Shore-LIJ is a smoke-free environment. Smoking and the use of tobacco products is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. Free smoking cessation programs and quit medications are offered to team members who wish to quit through the North Shore-LIJ Center for Tobacco Control.