ARAMARK Snowmobile Rental Shop Clerk / Office Worker - Togwotee - Jackson Operations in Moran, Wyoming

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.

Position Summary: Rental Shop Clerks are the first line of communication for snowmobile guests. The rental shop desk is the hub of all communication for the snow ops team. Clerks establish a welcoming atmosphere from the minute a guest arrives at an ARAMARK location. Clerks are attentive and always willing to answer questions and resolve guest issues, communicate guest needs to other departments, and reserve snowmobiles. Rental Shop Clerks should be highly knowledgeable about the property and the surrounding areas. This position requires individuals with a high attention to detail, a strong dedication to customer service and a positive and friendly attitude.

Essential Functions:

  • Greet all guests upon arrival at the rental shop

  • Check guests in and out

  • Outfit guests with proper gear

  • Confirm reservations for sleds, tours and activities

  • Sell and make reservations for sleds, tours and activities

  • Handle cash, travelers checks and credit cards in a safe and accurate manner

  • Must be proficient in counting money, providing guests with change whenever needed

  • When required must provide designated employees with working banks, taking care of all currency needs for the day

  • Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department

  • Ensure a clean and pleasant atmosphere at rental shop

  • Ensure maintenance, walk-ins and upgrade logs are completed

  • Run correct occupancy and emergency reports

  • Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service

  • Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)

  • Maintain positive attitude in high stress situations

  • Go the extra mile and follow through to ensure guest satisfaction

  • Must be able to work with diverse populations in a supportive and positive manner

  • Diplomatically handle guest complaints always be polite and maintain a professional manner

  • Effectively interpret and disseminate information in group and individual settings

  • Must be flexible and willing to work a varied schedule

  • Learn and use Springer Miller property management system and Microsoft Office programs

  • Use basic office equipment

  • Prepare for next day arrivals

  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy

  • Report to work on time and in complete uniform

  • Other duties as assigned

Status and Scope:

  • Reports to Rental Shop Supervisor

  • Position requires a strong customer service focus, strong communication skillsand a positive attitude

  • Must be able to work efficiently prepared to help wherever needed

  • Able to understand the mechanics of a snowmobile

  • Must have a valid US Driver's License and pass a Motor Vehicle Record history check (MVR) required to operate snowmobile

  • Pre-employment background is required for this position.

  • Pre-employment drug screen may be required for this position

Qualifications:

  • Must be fluent in English language both spoken and written

  • Computer literate in MS Office programs; some experience with property management systems preferred

  • Previous hospitality experience preferred

  • Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered

  • Must have the ability to ride a snowmobile in the back country to possibly lead a rescue if needed.

    Equipment Used:

    Computer, Fax, Calculator, Printer, POS System, Photocopier

    Travel Requirements:

    Little or No Travel (>10%)

    Lifting Requirements:

    SEDENTARY - Lifting up to 10 pounds maximum and occasionally lifting and/or carrying small items (files, manuals, binders)

Requisition ID: 97189

Employment Type: Fulltime-Temporary