MUFG Union Bank Treasury Management Services Specialist II, Analyst - Transaction Banking in Monterey Park, California
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Reporting to the Global Treasury Management Implementation and Provide prompt and courteous customer service to both internal and external customers within the standard average handle time.
Participate on Customer calls and provide support for special/complex customer requests and products.
Assist customers with system navigation and transaction initiation.
Meet established service level agreements for average speed to answer and abandonment rate.
Recommend and escalate trends observed relative to Treasury Management products and services based on observations of product use and client feedback.
Capture customer service issues in the Bank's tracking systems.
Must complete all Bank/Departmental Certifications timely
Strong technical aptitude
2 to 4 years of strong customer service experience and 2 to 3 years of treasury management experience.
A thorough knowledge of treasury management products and services.
Good verbal and written skills.
Strong reasoning and analytical skills.
Candidate must be able to communicate clearly with all levels of bank and customer personnel.
Ability to organize and coordinate multiple assignments and follow through to completion.
Must be able to work under minimal supervision and work well under pressure.
Ability to work well with product management, treasury management sales, customer and technical system staff to resolve issues and problems.
Must be able to work a flexible schedule
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job: *Customer Service
Title: Treasury Management Services Specialist II, Analyst - Transaction Banking
Location: CALIFORNIA-Monterey Park
Requisition ID: 10011346-WD