AAA Motor Club Customer Service Specialist IV - Monroeville - full-time in Monroeville, Pennsylvania

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are career-minded, service driven, and seeking a reputable and stable organization, you’ve come to the right place! AAA East Central is a member service organization affiliated with the national AAA network. With offices across the U.S., we’re united by a common mission and common values of excellent member service.

We’re currently seeking an energetic, driven, and detail oriented individual to join our team in a full-time customer service & sales role at our Monroeville branch office. The selected individual will personally assist AAA members and customers with their selection and purchases of the wide variety of services and products we have available. Business hours at this location are Monday through Friday 9am-7pm and Saturday 9am-3pm.

Responsibilities include:

  • Greet and provide Legendary Service to everyone who enters the office;

  • Provide DMV license, registration and Notary services;

  • Identify cross-selling opportunities; recommend complimentary products and services;

  • Sell discounted theme park, special attraction and movie theater tickets;

  • Create TripTik® routings and marked maps, and provide destination information;

  • Issue passport photos;

  • Sell AAA Visa TravelMoney® cards, and promote AAA Member Rewards Visa Signature® cards;

  • Balance & reconcile cash drawer;

  • Mentors and trains junior employees;

  • Assists with timekeeping and scheduling branch employees;

  • Provides direction and resolves problems in the absence of the Branch Manager;

  • And numerous other activities that contribute to the overall smooth operation of the branch office.


  • 3-5 years successful face-to-face customer service experience;

  • Ability to utilize cross & suggestive selling techniques;

  • Strong pc & internet literacy and ability to operate common office equipment;

  • Solid and accurate money handling and cashiering skills;

  • Exceptional focus on accuracy and strong attention to detail;

  • Ability to coach and mentor others;

  • Good verbal communications with clear speech and good grammar;

  • Proficiency in state DMV licensing system;

  • Ability to travel to other branch offices as necessary;

  • Ability to work quickly and efficiently and handle multiple tasks in a fast paced environment;

  • Familiarity with North America geography, good sense of direction, and map reading abilities;

  • H.S. Diploma or GED;

  • The selected individual will be required to successfully pass a criminal background check and a drug screening.


  • Paid Vacation, Sick days, Holidays

  • Medical, Dental & Vision coverage

  • Life Insurance & Disability Insurance

  • 401k Savings Plan

  • Free AAAPlus membership

  • Employee Discounts

  • Career opportunities across multiple business lines and states

AAA East Central was awarded "Top Work Places in the Greater Pittsburgh Area

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer

Job: Branch Operations (Non Agent)

Organization: BRANCH - MONROEVILLE (00400.39.6530)

Title: Customer Service Specialist IV - Monroeville - full-time

Location: Pennsylvania-Monroeville (PA)

Requisition ID: 13694