TE Connectivity Account Specialist in MIDDLETOWN, Pennsylvania
TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today’s increasingly connected world. We collaborate with engineers to transform their concepts into creations – redefining what’s possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS – www.TE.com.
TE Connectivity, a leader in connecting power, data and signal in a variety of industries is looking for a critical thinking, self-motivated and proactive individual to join our Customer Care Team.
This is a non-technical position with career potential in Customer Care or different career paths within TE. Our Business to business success is built on the relationships we create while providing extraordinary Customer Service.
This position is within Industrial Customer Care under Industrial Solutions business segment.
Function as a main contact point for assigned customer(s) including original equipment manufacturers and contract manufacturers. Respond to numerous requests for information and action in a timely manner. Communicate via telephone, email and IM with customers and internal support areas including production, sales, engineering, logistics and others as necessary. Independently or as a team member, investigate and resolve customer issues - delivery, price, quality, logistics, product and tooling information etc. Understand our business processes in order to effectively solve customer issues. Proactively provide updates on customer concerns and escalate when appropriate. Commit to being part of the solution when faced with a challenge Serve as an effective and compassionate listener to customers, strive to provide an excellent customer experience. Act as a team player and seek to understand how our Customer Care Professional impact the organization as a whole. React positively to changing business conditions by proving to be flexible and adaptable. Approach daily activities with a positive and professional attitude.
BA/BS degree or AA/AS degree plus 2 years relevant experience
Effective listening and communication skills (verbal & written) conveying a positive and professional attitude. Time Management, prioritization and organizational skills that provide the individual the ability to maintain progress on multiple tasks. Adaptability to respond to changing priorities and business conditions. Proficiency with Microsoft Word, Excel and other applications. Experience with SAP, Salesforce and proven process improvement would be a plus. Willingness and ability to function independently or as a member of a small team.
Requisition ID: 2016-75643
ITAR "Sensitive Position": No
Business Unit (Current): Industrial Solutions - Industrial