Expert Global Solutions, Inc. Customer Service Rep. - Pharmacy in MENDOTA HEIGHTS, Minnesota
Title: Customer Service Rep. - Pharmacy
Location: UNITED STATES-MN-Mendota Heights
Job Number: 160006227
As a Pharmacy Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, you can come in without any pharmacy experience at all and through our internal Pharmacy Academy, you can receive a free education that puts you on a path towards becoming a Certified Pharmacy Technician and a career in the healthcare industry. And, on top of that, we’ll even pay your state registration fee on your behalf.
What you’ll be doing
You will use your positive attitude, your caring nature and your excellent customer service skills to make an impact on your customers’ day. Through our robust training program, we’ll teach you specific pharmacy knowledge and give you the skills you’ll need to succeed. Your main responsibilities will include:
Completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of accuracy and maximizing productivity
Contacting patients, pharmacists and doctors’ offices to resolve claims issues
Meeting established productivity, schedule and quality standards
Provide feedback and recommendations to your manager on ways the company can improve
Perform other duties as assigned by your management team
Why you’ll want to join the EGS team
100% paid training
Health & dental benefits
401(k) with company match
Paid time off
A great team environment with supportive co-workers
You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
We’re a strong, global company that truly cares about our local communities Qualifications: Who we’re looking for
The best fit for this job is someone who:
Has a High School diploma or General Educational Development (GED) certificate
Has good computer skills, including Microsoft Office
Loves to learn
Has had stable employment
Is good with numbers and math
Possesses excellent communication skills
Cares about helping their customers
Has the ability to multitask well
Can adapt to a flexible schedule
Can maintain the highest level of confidentiality
Employment is contingent upon a state background check and registering with the State Board of Pharmacy
Who we are
Expert Global Solutions (EGS), an Alorica company, is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.
Ability to lift and/or move 20 pounds with or without accommodation.
Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team!
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
Job: Healthcare Representatives