Comcast Customer Experience Rep (Loyalty) in Liberty Lake, Washington
YOU RE A KEEPER
Smart, intuitive and persuasive -
you build relationships that last.
For any number of reasons, customers may feel the need to make a change either to a lower level of XFINITY service or even a different carrier. Your job is to convince them that XFINITY can meet their changing needs better - and keep them in the ""family.
Equal parts detective, ally, troubleshooter and negotiator, you ll use your outstanding communication and listening skills to ""bond with the customer - relating to their situation and identifying/addressing their concerns. Using a thorough knowledge of our products, plans and packages, you ll re-ignite the customer s enthusiasm for all things XFINITY. And once they re convinced, you ll be ready to upsell new XFINITY products/services that meet their unique needs.
To qualify, you must have a high school diploma or its equivalent, along with 0-2 years of sales experience, ideally in a high-volume call center environment. You ll also need the flexibility to work weekends, evenings and/or overtime hours as needed. Fluent in another language? Certain locations have amazing bilingual opportunities available!
In return, we offer an extensive paid training program (including real-time ""shadowing of successful Retention professionals) and an attractive base salary, plus commission on the accounts you retain and/or upsell.
If you re the Keeper we re seeking, and you d like to be part of our exceptional team, we d like to hear from you.
Comcast is an EOE/Veterans/Disabled/LGBT employer