Social Security Administration Social Insurance Specialist (Bilingual Spanish) in Lawrence, Massachusetts01842

Job Overview

Job Overview
Summary

Do you have a desire to:

  • help SSA manage its Social Security programs?
  • analyze and solve problems?
  • help to advise millions of retired and disabled individuals?
  • work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!**

Once selected for the Claims Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

This position is in our Lawrence, MA District Office, located at 493 South Union Street.

This is a career-ladder position leading to the GS-11 grade level.

Additional selections may be made from this vacancy announcement.

Duties

Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA; and use state of-the-art technology to access and update claims information.

Desired skills: written and oral communication, interpersonal, analytical, problem solving, decisiveness and automation.

This position requires complete bilingual ability in both English and Spanish.

Travel Required
  • Not Required
Relocation Authorized
  • No

Job Requirements

Job Requirements
Key Requirements
  • U.S. Citizenship Required
  • Registered for Selective Service. See "Other Information" tab
  • Background and/or Security Investigation Required
  • Selectees are required to serve a one year probationary period.
  • Must pass Competency Assessment Panel interview.
  • Relocation expenses will not be paid.
  • Complete bilingual ability in both English and Spanish.
Qualifications

GS-5:Three years of general experience that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and using online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

GS-7: Fifty-two weeks of specialized experience in 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) representing benefit programs before the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements and formulating policies, procedures and guidelines.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: http://www.edupass.org/admissions/evaluation.phtml

For GS-5: Completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 semester hours or 45 quarter hours.

For GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours. A combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in any field can be applied as a substitution. Superior academic achievement is based on:

  • Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR

  • Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. OR

  • Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR

  • Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).

If you are selected for the position, you mustprovide your official college transcripts prior to being appointed.

Selective Placement Factors:

COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job.

Bilingual Certification Interview: Applicants must have the ability to fluently speak and understand both English and Spanish. Applicants will be required to pass an interview designed to assess possession of this ability.

Security Clearance

Q - Nonsensitive

Additional Information

Additional Information
What To Expect Next

Once you have successfully submitted your application materials, you can expect to receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and if qualified for the position and referred to the selecting official (3) Selected/Not Selected for the position.

If you applied incorrectly or submitted an incomplete application, we will be unable to send you notifications regarding the status of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.

After making a tentative job offer, we will conduct a preliminary suitability/security background screening. A final job offer is contingent upon a successful screening.

BENEFITS

Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. Please visit our Careers website for additional information.

Other Information

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

Individuals with disabilities may call us via Federal Relay using the (voice) telephone provided.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/472094100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Salary Range: $36,175.00 to $58,258.00 / Per Year

Series & Grade: GS-0105-05/07

Promotion Potential: 11

Supervisory Status: No

Who May Apply: United States Citizens

Control Number: 472094100

Job Announcement Number: SM1973983