Expert Global Solutions, Inc. Medical Customer Service Rep. (Las Vegas South, NV) in LAS VEGAS, Nevada

Title: Medical Customer Service Rep. (Las Vegas South, NV)

Location: UNITED STATES-NV-Las Vegas - South

Job Number: 160006042

As a Medical Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing

You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

Communicating with pharmacies or medical offices through inbound and outbound calls and written communications

Responding to customer questions and helping to resolve their problems

Using the computer system to track, gather information and/or trouble-shoot issues for your customers

Providing exceptional customer service in your interactions with customers, medical professionals and their office staff

Documenting and updating records in the required systems while following company and client requirements

Remain calm and helpful even when dealing with upset customers

Escalate customer complaints and/or calls to your manager when necessary

Provide feedback and recommendations to your manager on ways the company can improve

Perform other duties as assigned by your management team

Why you’ll want to join the EGS team

100% paid training

Performance bonuses

Competitive pay

Health & dental benefits

401(k) with company match

Paid time off

A great team environment with supportive co-workers

You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown

You’ll feel empowered to do things the right way amid a culture of high personal and business integrity

There’s real opportunity to learn, grow and advance your career (we love promoting from within here)

We’re a strong, global company that truly cares about our local communities Qualifications: Who we’re looking for

The best fit for this job is someone who:

Has a High School diploma or General Educational Development (GED) certificate

Has a minimum of 1 year of customer service/call center experience (2 years preferred)

Has pharmacy or medical office background and/or experience with medical terminology (preferred)

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Can type 40 words per minute

Has the ability to multitask well

Can adapt to a flexible schedule

Can maintain the highest level of confidentiality

Bi-lingual (Spanish) a plus

Who we are

Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team!

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. Job: Customer Service Representative