Ryder System Shuttle Liaison - 2nd or 3rd Shift in LANSING, Michigan

Opportunity Details:

Position Description:

The Shuttle Liaison provides front line supervision and administrative support for the location. This individual is primarily responsible for the assignment of work to hourly personnel, maintenance of material flow to customers, and operates within all Ryder and DOT safety regulations, as well as the attainment of daily operational goals within the assigned functional area.


  • High school diploma or GED equivalent

  • One (1) year or moreof experience in transportation, warehouse or distribution environment

  • Ability to:

  • Prioritize, organize and multi-task to accomplish work

  • Work independently and as a member of a team

  • Create and maintain professional relationships within all levels of the organization

  • Strong verbal and written communication skills

  • Flexibility to operate, and self-driven to excel, in a fast-paced environment

  • Knowledge of MS Office


  • Independently assign driver duties; manage, monitor and direct all daily activities to support customer production requirements; coordinate a seamless shift change ensuring no catastrophic impact to plant production schedule

  • Coordinate transportation operations with plant and drivers to include route modifications; direct point of contact on site at customer's location empowered to make decisions and use discretion to resolve issues supporting plant production

  • Serve as first point of contact for equipment failures, accidents, injuries; initiate repair, notification to authorities, repower of loads and escalation to ensure no production delays at the customer. Prioritizes repair of specialized equipment with multiple vendors

  • Successfully complete administrative tasks, such as accurately recording driver arrival and departure times in the Logistics Management or Shuttle Management Systems to ensure accurate billing to the customer; update Daily Vehicle Inspection log and complete daily shift passdown

  • Be responsible for monitoring operations and make operational decisions in the absence of the Logistics Manager

  • Ensure drivers are trained per safety procedures and have appropriate route specific information to include ISO procedures; direct drivers to complete safety training as required; perform daily safety audits, safety observations and driver ride along as required

  • Independently identify root cause of failures that impact customer and resolve issues expediently; collaboratively participate in decision making regarding necessary process changes; successfully implement process changes and monitor compliance

  • Perform other duties as assigned

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requisition ID 2016-35178

Job Locations US - MI - LANSING

Posted Date 11/29/2016

Category Admin Support, Clerical & Service Coordinators

Employment Type Regular - Full Time (4)

Travel Requirements 0-10%

Position Code 8111