Lancaster General Health Customer Service Specialist in Lancaster, Pennsylvania

Customer Service Specialist


Lancaster General Medical Group


Willow Street Family Medicine WILLOWSTFMLM


Willow Street Family Medicine



Benefits Class:





Day shift


80hrs/2wks; varied day shift with some evenings; no hol/wknd

Job Details:

  • This position is located in Lancaster, PA. ORIENTATION: THIS POSITION REQUIRES A 5-WEEK FULL-TIME TRAINING PROGRAM. ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE. SUMMARY: Lancaster General Health/Penn Medicine is currently seeking a Customer Service Specialist with our Family Medicine Willow Street location. The Customer Service Specialist performs a variety of front office clerical duties to support practice operations including but not limited to answering telephones, responding to patient inquiries, scheduling appointments, and checking patients in and out. Being as healthy and active as possible to enjoy every stage of life to its fullest, is a goal Lancaster General Health Physicians Family Medicine Willow Street shares with you and your family. Together, we make your wellness and preventive care a top priority. We're also there to help you manage chronic conditions like diabetes, asthma or high blood pressure, and get well when ill or injured. PRIMARY FUNCTIONS: · Accurately schedules patients taking into consideration type of appointment, patient flow and provider availability. · Upon check in, greets patients, verifies demographic and insurance information and makes all necessary changes in the patient chart. Collects patient balances, if applicable. Directs patients appropriately and keeps patients informed of wait times and other pertinent information. · Upon check out, collects self-pay balances due at time of service. Accurately post charges and provides receipts, if applicable. Schedules necessary follow-up appointments as needed. · Answers telephones in a timely and friendly manner. Screens and accurately relays messages to the appropriate party. · Utilizes various payor websites and other resources to verify appropriate insurance guidelines are met for services rendered. REQUIREMENTS: · High School Diploma or equivalent. · One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization. · One year experience with basic keyboarding, personal computer use, and other office setting equipment. · One year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release processes preferred. · One year prior experience of revenue cycle in a hospital/medical office setting preferred. · Previous Epic or equivalent electronic medical record experience preferred.