Avery Dennison Europe Systems Support Engineer in Kowloon, Hong Kong

Job Title: Systems Support Engineer

Function: Information Systems

Business Unit: Retail Info Services Asia-Pac

Avery Dennison Region: AP - Asia Pacific

Country: Hong Kong

City: Kowloon

Key Job Responsibilities: ABOUT YOUR ROLE:

- To provide technical support on infrastructure, deskside, software and hardware;

- Work on projects as assigned by supervisor/manager.


- Assisting with operation and drive consolidation of heterogeneous Windows and Apple based server/desktop/notebook computers to enterprise standard platforms;

- Implementing desktop software deployment strategies, images and patching;

- Responsible for installing and configuring business customer’s desktop, desktop software and peripherals;

- Provide field support for site asset management and tracking;

- Maintain and monitor desktop service levels with IT service providers on the site level;

- Facilitate delivery of ITIL-related processes (e.g., configuration management);

- Ensure the accuracy of site information including asset tracking, documentation and service guides;

- Perform trending and continuous improvement analysis within areas of responsibility;

- Support Deskside Support Supervisor and Manager in analyzing key business decisions;

- Partner effectively with IT resources to provide reliable end-to-end IT service delivery;

- Provide input to help establish site infrastructure strategy;

- Remain aware of infrastructure technology trends, identifying opportunities for business growth and productivity improvement through technology deployment.

Position Requirements: WHAT WE WILL BE LOOKING FOR IN YOU:

- 2 - 3 years of IT role in a global organization;

- 2 – 3 years supporting global IT desktop services, including configuration, patching and diagnosis of server/desktop/other systems;

- Related certification holder: MCSE, CCNA is a plus;

- Project management experience a plus;

- Strong communication, interpersonal and problem solving/analysis skills, and ability to work well both in a team setting and as an individual contributor;

- Skill in communicating complex ideas effectively, both orally and in writing, and making presentations to large groups. Ability to work well with all levels of management and employees;

- Good analytical, organizational and communication skills.


Physical Work Location: Kowloon Bay