Shell Customer Service Executive - LPG in Hong Kong, Hong Kong

Auto req ID 40910BR

Job Title Customer Service Executive - LPG

Country of Work Location Hong Kong

City, State (if applicable) Hong Kong

Work Location Hong Kong-Landmark East

Company Description As one of the world’s leading energy companies, Shell plays a key role in helping to meet the world’s growing energy demand in economically, environmentally and socially responsible ways. Shell is committed to high standards of health, safety and environmental performance; to upholding honesty, integrity and respect for people in every aspect of our operation; and to the equal treatment and development of staff. Shell has been active in Hong Kong for a century. Our business activities in Hong Kong include Retail, LPG, Commercial Fuel, Lubricants, Bitumen, Aviation and Marine. For more information, please visit: http://www.shell.com.hk

Job Description

  • Manage and supervise the service level provided by Customer Service Centre (“CSC”) and business partners

  • Design and conduct quality customer service campaigns

  • Liaise and work closely with various departments and external stakeholders for customers’ enquiry and feedback collection;

  • Share external best practices on customer service;

  • Conduct showroom visits whenever necessary to review service quality;

  • Coordinate regular external and business meeting to review performance;

  • Support Account Managers to prepare for external meeting;

  • Drive continuous improvement opportunities in customer services;

  • Review and propose the incentive programs for CSC and Operators;

Requirements

  • University Degree or above

  • At least 3 years relevant working experiences in customer service

  • Proactive and strong interpersonal skills: ability to manage relationships at all levels.

  • Strong communication skill and creative mindset

  • Attention to details, hardworking, responsible and self-motivated

  • Able to work under pressures and independently

  • PC and software skills for reporting and presentation

  • Good command of spoken and written in both English and Chinese

No. of Positions 1

Disclaimer

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Shell is an Equal Opportunity Employer.

Removal Date 01-Jan-2017