Experian Nightshift Monitoring Engineer in Heredia, Costa Rica

Job Description - Nightshift Monitoring Engineer (171324)

Experian is an Equal Opportunity Employer

Nightshift Monitoring Engineer-Job Number:171324


Role Description

The monitoring engineer will be responsible for providing enterprise-wide monitoring services, basic to mid-level system and alerts troubleshooting and problem escalation management. The monitoring engineer will also provide resolution of system and application failures based on defined standard operating procedures, as well on-going feedback of the application checks, and coordination of internal resources for applying fixes to recurring alerts. The monitoring engineer will be responsible to initiate processes for ongoing application performance monitoring and, management.

All monitoring team members must actively monitor and test systems to ensure availability and delivery of mailing services. Issues identified will be resolved by the monitoring team when a defined process exists or escalated when appropriate. This team will be a shift based team.

Responsibilities :

  1. Responsible for the 24x7 uptime of the application.

  2. Responsible for troubleshooting system, application, database and networking issues.

  3. Acts as primary tier in alert response and follow up.

  4. Acts as primary tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability.

  5. Tracks the resolution of any system or application problems reported through monitoring tools.

  6. Manages systems, database and application alerts to resolution.

  7. Escalates outage and other production interruptions to appropriate individuals/groups.

  8. Responsible for communicating and supporting incident resolution according to ITIL standard processes

  9. Ensures effective communication to other operational teams.

  10. Proactively report on current systems, database and application checks to improve its performance and notifications.



  1. Degree of college education in a technical career or BA/BS in technical discipline.

  2. +2 years operations support experience in a high-availability environment.

  3. Demonstrated experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, Systems administrators, etc.

  4. 1 – 2 years of experience of Windows/Linux/Unix production environments using command line, networking and security concepts.

  5. 1 – 2 years of experience of Sybase, Oracle and/or MS SQL experience

  6. Ability to perform well in fast-paced, high-pressure environment.

  7. Be proactive and willing to look for solutions on its own.

  8. Outstanding communication skills in English, both verbal and written and strong customer focus.

  9. Experience with NetworkOC tools incident including ticket systems- and monitoring systems and strong understanding of SLA’s.

  10. Experience with ITIL/ITIL Foundation certificate preferred.

  11. Ideal candidates should be able to write and read small scripts in, but not limited to: perl, bash, and python, SQL, PowerShell.

  12. Experience with system administration tasks on Linux or Windows environments is preferred.

  13. Experience and understanding of monitoring tools, such as Nagios, is desired.

Job:Information Technology & Systems

Primary Location:Costa Rica-Heredia-Heredia


Job Posting:08/11/2017, 11:56:18 AM


Equal Employment Opportunity Statement

It is the policy of Experian to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, national origin, age, disability, marital status, medical condition, pregnancy, disability, veteran status, sexual orientation, gender expression or identity, genetic information or any other protected characteristic under applicable law.

This policy relates to all phases of employment, including, but not limited to, recruiting and/or recruitment advertising and selection for hire. As part of the company’s equal employment opportunity and affirmative action policy, Experian will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Experian is committed to providing a work environment free from discrimination and harassment, and where Experian applicants and employees are treated with respect and dignity. This policy is in accordance with State and Federal laws and reaffirms our company’s continuing commitment to both the spirit and intent of Equal Employment Opportunity laws and policies.

Reasonable Accommodation

Experian provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: talentacquisitonops@experian.com or 714-830-5022. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Experian will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Experian.