ARAMARK Food Location Supervisor- James Madison University - SSC Bistro 1908 in Harrisonburg, Virginia
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Position Summary: Assist management in overseeing the daily operations of food unit, production, or assist in the supervision of a large dining unit.
Responsible for opening and closing the building according to expectations of the management team
Oversees setting up and breaking down of work stations
Oversee the sanitation of work stations including floors, worktables, walls, refrigerators, meat blocks, equipment, and utensils
Oversees the cashiers on duty and ensure that they are properly trained and adhere to the cashier policy
Responsible for cash handling, safe verifications, preparing deposits
Oversees the cooking and preparation of food items for the day according to recipes and brand requirements
Responsible for making sure the staff uses correct portions when preparing and serving items on the line
Must have high-level product knowledge and ability to train the staff to effectively service the customer
Ensure staff completes daily temperature logs
Oversee the product merchandising, line displays, and distribution of marketing materials
Delegate tasks to employees as necessary
Provide on-going coaching and performance feedback to staff members
Assist managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
Inform management of escalating employee conduct issues
Responsible for making sure the staff properly disposes of waste
Responsible for making sure each station has taken samples of all food items on the line prior to serving the customers
Greet customers as they enter and leave the location
Ask customers about the quality of their service and handle any complaints (with assistance from the manager on duty) while maintaining a positive attitude and smile
Oversee staffing during peak times of operation and deal with labor shortages as needed
Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities
Ensures each station has the equipment and supplies needed to serve the customers
Maintain a professional appearance
Ensure uniform compliance of the staff members
Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
Able to follow detailed written and verbal directions
Able to walk and stand for extended periods of time, up to 6 hours
Perform other requests and assignments as requested by management.
Maintain positive interaction with co-workers and customers so that efficient and quality service is provided to our customers.
Be aware of customer needs, assist when possible or refer them to a shift manager who can assist with their requests.
Share the responsibility for a safe work environment with your team
Work safely, stay alert, practice good housekeeping, remove potential hazards and follow all established safety regulations.
Report all incidents/accidents while working to your manager immediately
Understand all safety regulations of your operation including required Personal Protective Equipment (PPE).
1 year of supervisory experience
Prior experience in the food service industry
High school education or equivalent
Great customer service and communication skills
Strong leadership skills
Time management, organization, and multi-tasking skills
Ability to work successfully in a team environment promote team work
Ability to use confidential information in an appropriate manner and protect employee privacy
Ability to manage people and have accountability for company assets
Ability to work in a fast-paced environment and effectively use problem solving and decision making skills
Basic computer skills and ability to quickly learn new technology systems
Previous supervisory experience or experience in the food service industry
Able to lift, carry, push and pull objects up to 40 lb
Requisition ID: 97080
Employment Type: Fulltime-Regular