AAA Mid Atlantic Travel Agent, Help Desk - Virtual in Hamilton, New Jersey

Do you have…

  • A commitment to providing exceptional service?

  • Professional expertise and a passion for what you do?

  • A high level of integrity?

  • An ability to work independently and collaboratively as a team member?

  • Creative thinking and problem-solving skills?

  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

The primary duties of the Travel Help Desk Agent are to:

  • Properly answers and accurately processes incoming telephone calls and e-mails related to website inquiries while demonstrating a pleasant and professional manner. Delivers extraordinary customer service to AAA Members by accurately answering inquiries and interpreting Club policies and providing travel recommendations to meet Members’ needs. Proficiency in completing air, car, hotel, rail, cruise, and tour reservations using appropriate software. Intervenes on Member’s behalf to resolve any booking/reservation issues.

  • Provides Members with all necessary instruction to navigate all areas of the Travel website and ensure complete Member satisfaction. Operate applicable automated reservation and ticketing systems. Participates as user in testing of new systems/procedures. Must establish strong working relationship with e-Business in order to handle technical online issues. Able to assist in the development and training of Level I agents.

  • Ability to work with all business lines to satisfy Members’ requests. Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them. Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to the internet.

Minimum Qualifications:

  • High School Diploma or equivalent.

  • Two (2) to four (4) years of travel experience, and the equivalent of two (2) to four (4) years of customer service.

  • Demonstrated knowledge of PC-based systems, GDS systems, internet, and excellent keyboarding skills to accurately and efficiently complete daily work assignments.

  • Ability to creatively problem solve and identify alternatives; considers the likely impact of decisions before implementation. Ability to correctly apply new systems, products, services, policy changes, etc., to job duties.

To the qualified candidate, we offer:

A 5-6 week paid training program in our Hamilton, NJ location with option to be virtual (work from home) following training.

  • A competitive salary based on experience plus shift differential.

  • A set schedule for this position of 4pm - 12pm, 5 days per week, including 1 Saturday OR Sunday.

  • Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.

  • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis

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If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:


Arizona Law Prohibits Discrimination in Employment


Discrimination and Harassment in Employment are prohibited by Law


Pregnant Workers Fairness Act


Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment


Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Customer Service

AAA Club Alliance is the result of AAA Mid-Atlantic and AAA Allied Group joining, now representing nearly six million members in 11 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.