Maxwell Plumb Mechanical Corp. Dispatcher/Customer Service in Glendale, New York

Being different has been the cornerstone of Maxwell PlumbMechanicalCorp.'s culture since 1989. We expect nothing less than the very finest plumbing, heating, cooling and indoor air quality service technicians available. Maxwell is New York City’s 24 hour quick response team. Our skilled team has a work ethic that makes us different from any other plumbing, heating and cooling firm in New York City.

The RoleWe're looking for exceptional dispatchers to help us achieve profitable revenue.As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.

Job Responsibilities

  • Evaluate customer calls and assign the best technician to each service appointment.

  • Meet revenue goals by prioritizing the most urgent and profitable calls.

  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.

  • Manage the whereabouts and needs of every technician in the field.

  • Record the results of each service call and create report summaries for management.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Respond to customer requests, resolving issues and promoting the brand.

  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

  • Update customers throughout the day on the technician’s progress.

Job Requirements

  • Plumbing/Heating/Cooling experience and knowledge.

  • Proven track record in customer service.

  • IT competent; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust, diffuse conflict and hold others accountable.

  • Engaging personality that blends well with a fast-paced, goal-driven environment.

  • Competitive individual contributor who also loves to win as a team.

  • Highly motivated, flexible and great attitude on life.

  • Electronic Service Control (ESC) experience is a plus

Benefits

  • Competitive Salary

  • Medical Insurance

  • Dental and Optical Insurance

  • Sponsored 401k + Company Match

  • Paid Holidays and Vacation

  • Paid Sick Days

  • 80 Hours Training

  • Overtime