NCR Technical Support Specialist in Ft. Worth, Texas
Title : Technical Support Specialist Location : Fort Worth, Texas Grade : 08
About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR ( www.ncr.com ) is headquartered in Duluth, Georgia.
Position Summary & Key Areas of Responsibility
Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. This position responds to routine and complex customer inquiries via the telephone and e-mail. Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues.
This position requires in-depth knowledge of each service offering and specialize in one or several areas of POS or other NCR products.
Due to complexity of issues and possible sources of problems, the position requires frequent research, exhaustive troubleshooting, and customer follow-up to ensure proper resolution.
Interactions with customers must be well documented in the Case Management System.
This position is responsible for answering phones/emails, efficiently working cases and resolving issues, escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely a resolution.
Role is responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data.
Required education and/or experience:
Formal education level: High school degree or equivalent - Some college or technical training preferred. Specific skills & proficiency level:
Stable work history required
Must be able to work independently
Strong oral and written communications skills a must
Ability to multi-task desired Experience:
Previous POS support experience desired, restaurant industry preferred
Previous help desk or computer support experience required
Previous intermediate networking experience desired
Previous remote desktop experience desired
Previous SQL query experience is a plus
EEO Statement Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment .
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees orcharges associated withunsolicited resumes.
Job Customer Care Center
Title: Technical Support Specialist
Location: Texas-Ft. Worth
Requisition ID: 0050296_P-0026319