Stryker Product Specialist Spine Toscana Emilia Romagna in Formello, Italy
Requisition ID 17622BR
Job Title Product Specialist Spine Toscana Emilia Romagna
Business Unit Europe
Business Function Sales
Employment Category Full Time
Percent Travel Required Up to 90%
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Job Description / Information
Responsible for the quality of service provided to main customers after product implementation. Formulates and modifies Customer Service Levels Agreements (SLA's) to meet customer expectations and needs.
Works closely with other departments to secure customer satisfaction through the awareness and ongoing development of work processes.
Maintaining market share and customer satisfaction of our existing customers within the assigned territory/customers
Customer care for physicians, surgical/theatre staff and hospital administration with the goal of achieving qualitative and sales-oriented consultationMarketing programs implementation.
Promotions, presentations, launching.Organizing and conducting trainings, surgical/theatre participation, view surgeries and workshops
Coordination of the distribution and logistics of the product. (Conditionals, Deposits, Kits)
Controlling all the resources and materials of his related sales area. Optimization of the resources.
Regular reporting to Regional Sales Manager, on the evolution of the sales and investments, relevant information from the marketplace and adaptation to the circumstances of the market.Interface between the external end users/suppliers and internal staff (Customer service,Tender & pricing, Logistics, inventory)
Support the sales rep in the start up of new customersSend weekly update to Regional Sales Manager on pending orders of product already implanted (when applicable).promoting and disseminating the culture of compliance (compliance with regulations and ethical behaviour).fulfill the quality policy and comply with company’s standard operative procedures with particular attention to the Vigilance ones
Preferably training in a medical, scientific, technical career or degree in sciences, economics or the like dependant on level of experience, product training, sales training.
Service orientation & Business thinking attitude
Indepth understanding and knowledge of national legal, regulatory and compliance rules and regulations
Highly organised with an ability to multi task
Advocate for consistency and quality
Strong interpersonal skills
Ability to manage professional relationships with both internal and external stakeholders
Positivity and a willingness to role up the sleeves, committed and disciplined
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability