DISH Operations Analyst in Englewood, Colorado

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA. And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

This Operations Analyst position is within our In-Home Services (IHS) Process Improvement Team.

Primary responsibilities fall into the following categories:

  • Analyze, interpret and improve processes related to reducing customer impacting events and improving the overall customer experience through multiple fulfilment channels and act as a liaison to the business to represent the In-Home Services

  • Work with internal and 3rd party fulfilment partners to identify trends and opportunities for improving performance and efficiency

  • Work closely with business partners to help complete projects in a high quality manner, on-time, on-budget and on-scope, by providing reporting, analysis, planning, and coordination of various tasks and data

  • Monitor the progress of identified project milestones and deliverables, while acting as liaison between departments and teams for projects, events, and other tasks

  • Maintain documentation of project risks and issue and assist with tracking inter-project and task dependencies and report on impact to schedules at the project and program level

  • Research complex issues, develop creative solutions, and work closely with a wide range of stakeholders and communicate project and business process updates to both internal and external partners on an ongoing basis, including executive-level leadership

A successful Operations Analyst will have the following:

  • Bachelor's degree is required, preferably in Industrial Engineering, Project Management, Business, or other related field; or equivalent combination of education and experience

  • Strong business, process analysis, analytical, and communications and advanced skills in MS Office Suite and Microsoft Project (especially in PowerPoint and Excel)

  • Excellent communication skills (oral and written) with the ability to communicate and interact cross-functionally with multiple levels of management

  • Excellent organizational and time-management skills, and be results oriented with a strong sense of urgency, while remaining proactive and flexible

  • Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities

  • Self-starter with ability to be strong team player and work independently

Vacancy Name: 2016-36627