Saunders Construction, Inc. Help Desk Technician in Englewood, Colorado

“Established in 1972, Saunders Construction, Inc. is a customer-centric organization providing a wide range of services based on our client’s needs. Our customers are always the center of what we do. Our values are why we exist and the cornerstone of all our decisions. Our reputation and relationships are based on Care, Collaboration, Commitment and Community. With over $5 billion in successful projects, Saunders is currently ranked as one of the largest general contractors in Colorado by Engineering News Record Magazine and the Denver Business Journal. Saunders takes pride in our depth, diversity and consistency.”

What Benefits Can Saunders Construction Offer Me?

  • Employer Paid Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Employee Assistance Program

  • Section 125 Plan

  • 401k Plan / Safe Harbor plan

  • Paid Time Off

  • Bonus Program

  • Employer Paid Term Life Insurance

  • Employer Paid Short Term Disability

  • Employer Paid Long Term Disability

Salary: Commensurate with experience

Duties:

  • Provide first line Help Desk support to the user community by answering questions related, but not limited to Microsoft Office, Internet applications, desktop, network, smartphone (Android and iOS) and telephone systems.

  • Provide support to end users on a variety of issues; identify, troubleshoot, and responds to end-user issues or requests; perform diagnostics using various tools; support includes but not limited to assisting with print issues, install, maintain, modify and troubleshoot hardware and software systems

  • Document, track and monitor all issues to ensure a timely resolution; test and verify fixes to ensure problem has been adequately resolved

  • Ensure a consistent response to problem resolution, service requests, and status reporting

  • Refer serious problems upward to top management as necessary in a timely manner

  • Utilize a call tracking system to log trouble tickets, change requests, and IT service requests, track and close tickets

  • Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate

  • Assist management in creating and documenting IT Help Desk processes, procedures, workflows, and schedules in order to meet and/or exceed established service levels to our users. Continual assessment of Help Desk processes against industry best practices and refinement of processes as needed, reporting of Help Desk performance against established service levels, ongoing incident review and analysis, customer communication regarding ongoing incident status

  • Manage customer relationships with the Help Desk in a courteous and professional manner

  • Other duties as assigned.

Skills, Knowledge, Qualifications, & Experience:

  • 1-3 years technical experience in a desktop support environment

  • Windows 7, Mac OS, iOS, MS Office, Bluebeam support experience

  • Knowledge of imaging software and concepts

  • Strong competency in supporting PC, Laptop and Android/iPhone/iPad Hardware and Software

  • Experience using Help Desk Software for issue tracking, asset tracking, knowledge base and service level reporting desired

  • Strong problem-solving and logical analysis skills, as well as strong troubleshooting and diagnostic skills

  • Strong interpersonal skills-including strong verbal, written communication skills and excellent listening skills

  • The candidate must be able to interact with individuals at all organizational levels

  • Ability to look beyond the surface and determine the true root cause of the issues

  • Ability to gather, interpret information effectively and conduct research into a wide range of computing issues as required

  • Solid organization skills; must be able to prioritize tasks - attention to detail is extremely important

  • Proven ability to manage multiple projects, under tight deadlines, often with competing priorities and complexities

  • The candidate must be focused on customer satisfaction, excellent quality, and must be able to work independently.

  • Experience in CMiC is a plus but not required.

  • Knowledge of basic server and Domain Administration.

Other:

  • Must hold a valid driver’s license

  • Must pass pre-employment drug screening

  • Must pass pre-employment background check