Regions Bank Branch Service Leader - Thornton Ave in Dalton, Georgia

At Regions, the Branch Service Leader leads and directs teller staff and teller operations while supporting policies, procedures and processes within the bank branch. As the Branch Service Leader, you will also perform normal teller duties as scheduled for a large part of the day while providing guidance and assistance to the teller staff. Excellent cash handling, customer service and communication skills are essential in this position, along with basic computer skills. Should enjoy coaching and teaching other tellers on the team.

Primary Responsibilities

  • Oversees all teller related tasks, providing guidance and direction to the teller team to insure strong service and operational performance

  • Ensures branch operational and compliance-related tasks are completed

  • Serves as liaison between branch and Regional Operations Manager

  • Disseminates information on procedural and operational changes/updates to branch staff

  • Supports sales process through referrals, conducting observations and coaching teller staff

  • Works with corporate support departments to ensure procedural consistency, adherence to internal controls and compliance with regulatory requirements

This position is incentive eligible. Requirements

  • High school diploma or GED

  • One year of teller experience or a combination of teller and supervisory skills Skills and Competencies

  • Basic computer skills

  • Excellent communication skills

  • Stellar customer service skills

  • Ability to work with money transactions with high degree of accuracy Preferences

  • Previous sales and/or cash handling experience

Additional Preferences

Job Branch/Consumer Banking

Title: Branch Service Leader - Thornton Ave

Location: Georgia-Dalton

Requisition ID: 1615265