Toyota Service Parts Engineer in Dallas, Texas
Title: Service Parts Engineer Location: US-TX-Dallas-Plano Other Locations:
Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.
Who we’re looking for Toyota’s Service Parts Engineering Department is looking for a passionate and highly-motivated Product Engineer
The primary responsibility of this role is to establish the ideal service part from a quality and cost perspective; final product is in the Part’s Catalog used by Toyota dealerships / customers to order.
Reporting to the Manager, the person in this role will support the Service Parts Engineering department's objective to ensure availability of optimal level OE replacement parts, guaranteeing part and repair quality, and managing manufacturing change points to assure no supply disruption.
What you’ll be doing
Gather parts assembly perspective from North American Manufacturing Companies (NAMC) / Supplier through Go and See and parts technical information review.
Research parts structure in internal systems, read 2D prints and technical instruction sheets and access and manipulate 3D data Gather customer voice from SPAO (ease of shipping / storing part), repair technician (ease of repair), ensure compliance of service part to the market (regulatory compliance) and end customer (landed cost and quality) Manage quality issues to resolution with supplier and customer, confirm quality and change point management with supplier Monitor and analyze market data (i.e. Customer Returns, Market Claims, and Warranty Data) to drive sustained improvement in supply chain to the end customer Develop, utilize, and update process control sheets to build group technical knowledge and help prevent quality flow out Lead QPR (Quality Problem Report) resolution and follow-up with suppliers, ensuring accurate defect disposition, sufficient root cause analysis, and effective countermeasure implementation. Conduct go-and-see activity as needed New Model Management Lead – With management consensus, identify model change content, create strategy and monitor key performance indicator(s) for section to manage completion and quality of Service Unit Determination Past Model Transfer – Manage quality approval of transfer parts to meet customer expectations
What you bring
A Bachelor in Engineering or other technical related discipline Knowledgeable with PC software (Word, Excel, PowerPoint, Access, Sharepoint) Ability to conduct research, analyze, and build into a report
Added bonus if you have:
Experience in an automotive quality engineering environment
Working knowledge of 2D, 3D drawings and design technical information in order to review parts for serviceability
Experience leading cross divisional projects and activities
Proficient with internal systems (SMS BR, N-SMS, Ceisar, XVL)
Knowledgeable of overall vehicle structure and manufacturing processes
Ability to disassemble vehicle components in order to install and evaluate service parts
What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family Flextime and virtual work options (if applicable) Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, child care, schools and more Flexible spending accounts Relocation assistance (if applicable) What you should know Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!