University of Chicago Student Services Administrator in Chicago, Illinois

*Standard Summary

Plans and administers a variety of student services by performing two or more of the following: manages admissions processes and facilitates activities related to admissions; creates and/or analyzes reports of admissions and financial aid data to inform future enrollment strategies; plans and schedules orientation activities for matriculating students; reviews and confirms that students who have enrolled to graduate school have successfully completed all the departmental as well as Divisional requirements; facilitates the quarterly convocation process for the Division; collaborates with career counselors to provide current students and alumni with career services such as annual meetings and individual student counseling sessions which are specifically designed to meet their needs. Develops programs to build community within the student population. Provides oversight and manages day-to-day operations of programs. Responds independently to inquiries from prospective and new students. Addresses student concerns as they develop, utilizing accepted student development methods and approaches. Resolves issues related to, but not limited to: course selection, degree requirements, waivers, pass/fail requests, substitutions, concentrations, tuition billing, bidding, and leaves and reinstatements. Develops positive and active working relationships with internal and external constituents including but not limited to the Registrar, the Bursar, University Counseling Services, University and Divisional Deans' Offices, and others to create synergies across departments related to programming, resolution of student issues, and other matters of common interest. Develops and monitors the budgets and accounts associated with all student services activities. Monitors relationships with outside vendors, ensuring high-quality service standards and overall student satisfaction.

About the Unit

The Department of the Geophysical Sciences covers a wide range of disciplines related to the Earth and other planets. We study the history, interior, and exterior of Earth and other planets, using concepts and methods from mathematics, physics, chemistry, and biology to fundamental problems in our field.

Unit Job Summary

The Student Services Administrator (SSA) manages a variety of student services and departmental activities for Geophysical Sciences, including support of undergraduates, graduate students, non-degree visitors, staff, and faculty. The SSA responds to inquiries from current and prospective students, as well as alumni. The SSA supports the departmental admissions process, including graduate student application management and reporting through the Slate system, and organizing PhD admitted student visits. The SSA manages communications and the planning and scheduling of orientation activities for matriculating PhD students. The SSA manages course scheduling; manages student academic records and the quarterly registration process for PhD students through the University's Academic Information System; facilitates the quarterly degree audit process for graduating students; and manages quarterly financial aid for PhD students. The SSA is responsible for annual entries in the College Catalog and Graduate Announcements. The SSA manages enrollment for PhySci core classes, organizes teaching schedules for faculty, and aids in assigning Teaching Assistant (TA) quarters for courses. The SSA develops programs to build student community within the department. The SSA addresses student concerns as they develop in coordination with appropriate University offices. The SSA resolves or oversees the resolution of issues related to, but not limited to: course selection, degree requirements, pass/fail requests, student registration and bursar account issues, and leaves and reinstatements. The SSA develops positive and active working relationships with internal and external constituents including but not limited to the PSD Dean of Students and College Dean of Students offices, Registrar, UChicagoGRAD and Career Advancement, Student Health and Counseling Services, Office of International Affairs, and others to create synergies across departments related to programming, resolution of student issues, and other matters of common interest. The SSA manages and assists with administrative activities, including but not limited to, processing reimbursements, and scheduling classroom and meeting room space. Other duties as assigned.

Education

Bachelor's degree with a minimum of two years of administrative experience in a student affairs, academic support , or closely-related environment or a minimum of five years of administrative experience in a student affairs, academic support, or closely-related environment required.

Experience

Required: Event planning experience Experience with standard computer programs (e.g. MS Office Word, and Excel, standard email and internet applications) required. Strong verbal and written communication skills. Ability to handle multiple, concurrent tasks. Independent initiative. Ability to handle stress. Professional demeanor and the ability to exercise diplomacy. Demonstrated flexibility and ability to multi-task on frequent and constantly changing demands. Ability to effectively communicate with faculty, graduate and undergraduate students, and various administrative offices at all levels in the University. Excellent organizational skills required. Attention to detail required. Analytical skills. Ability to meet deadlines. Ability to maintain confidentiality. Ability to resolve problems. Ability to work independently and as part of a team.

Preferred: Experience working in a higher education research institution. Knowledge of database management software. Experience working with international student populations.

Competencies

Demonstrated flexibility and ability to multi-task on frequent and constantly changing demands required. Ability to effectively communicate with faculty, graduate students, and various administrative offices at all levels in the University required. Excellent organizational skills required. Attention to detail required. Analytical skills required. Ability to meet deadlines required. Ability to maintain confidentiality required. Ability to resolve problems required. Ability to work independently and as part of a team required. Knowledge of Microsoft Office required.

Knowledge of database management software preferred.

Required Job Seeker Documents

Resume Cover Letter

Optional Job Seeker Documents

Requisition Number: 103121

Departmental Job Title: Student Services Administrator

Type of Position: Staff

Number of Positions Available: 1

Division: University of Chicago Physical Sciences Division

Department: 22254-PSD-Geophysical Sciences

Work Location: Campus - Hyde Park

Work Schedule: Full-Time

Hours/Week: 37.5

If other than regular hours (M-F, 8:30-5:00) please detail: M-F, 8:30a-5:00p, some evenings and weekend hours might be required

Benefits Eligible?: Yes

Union (If applicable): Non-Union

Pay Grade: NA

Pay Range: Depends on Qualifications

Pay Frequency: Monthly

Does this position require incumbent to operate a vehicle on the job?: No

Is a Background Check Required?: Yes

Is Drug Testing Required?: No

Employee Referral Bonus Amount: None

Posting Date: 07-17-2017

Remove from posting on or before: 01-17-2018