TMX Finance Customer Service Representative in Chester, Virginia

TMX Finance

Customer Service Representative

Chester, Virginia

The TMX Finance family of companies ('TMX') is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

A TMX family company is seeking outgoing and courteous Customer Service Representatives to join its amazing team. This role is all about service and satisfaction and you'll get to interact with both current and potential customers on a daily basis. Your extensive product knowledge, coupled with your unwavering ability to accommodate the needs of our customers, will allow you to successfully respond to questions or concerns about our services. The talented group of Customer Service Representatives at TMX is also responsible for following up with customers that have expressed an interest in our products. This entry-level role is all about building customer relationships, competitively appraising vehicles, and resolving past due accounts-all while providing you an amazing opportunity for dynamic career progression!

We offer a competitive benefits package, which includes:

  • Competitive hourly wage

  • Group Healthcare Plan

  • 401k with matching company contribution

  • Flexible Spending Account

  • Paid Time Off

  • Closed on Sundays

  • Comprehensive training program designed to set you up for success

  • Performance-based career advancement

Essential Duties and Responsibilities

  • Help increase store profitability through customer relationship development, community involvement and marketing campaigns

  • Accurately determine loan values based off of a comprehensive vehicle appraisal

  • Successfully manage customer accounts, help ensure that payments are made in a timely manner, and collect on past due accounts by contacting customers by telephone

  • Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws and regulations

  • Maintain customer transaction information on the point of sale system

  • Participate in achieving store-specific goals and business objectives

  • Demonstrate knowledge of all relevant company policies and procedures and state and federal laws and requirements (Compliance, HR, Legal, Operations)

  • Follow and enforce all operational policies and procedures as identified in the Operations Manual

  • Create an atmosphere of compliance with state and federal laws and operational requirements

  • Adhere to all HR policies and procedures as identified in the Employee Handbook

Specific knowledge, skills and abilities

  • High School Diploma or equivalent required; college coursework or degree a plus

  • Experience in a sales or customer service oriented position a plus; retail, sales, or financial industries preferred

  • Sales-oriented mentality and a passion for providing a superior customer experience

  • Excellent verbal and written communication skills

  • The desire and ability to work in a fast-paced, rewarding, and results-driven environment

  • Demonstrated ability to handle multiple competing tasks with ease and enthusiasm

  • An outgoing and confident personality during interactions with customers, co-workers, and business partners

  • Proficiency in Microsoft Office Suite to include Word, Excel, and Outlook

Minimum Required Qualifications

  • Credit and criminal background check required to include MVR (state exemptions may apply)

  • Valid driver's license and car insurance

  • Must be at least 19 years of age

  • Ability to work store hours of operation, including Saturdays

  • Use of personal vehicle required as well as the ability to drive on Company business throughout the workday

  • Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required

All TMX entities are Equal Opportunity Employers.

Position ID: 2016-63390