Alorica Operations CSR - Technical Support in Cebu, Philippines


Minimum Requirements

General Qualifications:

  • With BPO Experience: Completed at least 2 years in college; 6 months TSR experience (preferred)

  • Fresh Graduates/Undergrads: Completed at least 2 years in college; IT/Marketing/Psychology course (preferred)

  • Proven communications skills (ability to speak concise, clear, and conversational American English)

  • Demonstrate basic technical aptitude basic computer and/or TV input troubleshooting

  • Digital Literate stays current on technology, especially with the internet and mobile devices

  • Able to provide clear and detailed instructions

  • Must be available to work all hours of operations, including local holidays and weekends.

Work Experience:

No BPO Experience

  • No BPO Experience: IT/Marketing/Psychology Course (preferred)

  • Must have good communication skills: (reading, writing/typing, grammar, vocabulary, and comprehension)

  • Must have knowledge and experience in using computers

  • Eager and able to learn and adapt to a fast-paced work environment

Experienced BPO Agents

  • AT&T U-verse/DTV background (preferred )

  • Technical and/or Sales background in a BPO environment

  • No multiple short term positions (<5 months) within the last 12 months. Should have 12 months of tenure in at least one of the last three positions held. If there are short term positions dive into why and check for gaps in employment

  • Worked in an environment where CSAT and/or FCR are major KPIs

  • Did not get separated from previous employer due to attendance and/or fraud-related reasons

Specialized Skills:

  • Ability to multi-task effectively:navigatesthrough multiple software programs and applications while maintaining a conversation

  • Ability to deliver difficult or unpopular messages

  • Ability to articulate the features, applications, and benefits of a given product they are familiar with


Job: Call Center

Location: Philippines-Cebu

Requisition ID: 113750