Brockton Hospital Patient Service Center Representative in Brockton, Massachusetts
Patient Service Center Representative
Signature Healthcare Brockton Hospital, 02302
Job Family & Level:
Under the direction and guidance of the Supervisor/Manager, this position is responsible for scheduling appointments, pre-registration, insurance verification of all accounts, obtaining referrals,Pre-authorization / pre-certification, authorization of all inpatients and newborn notifications and co-payment collections per each insurance provider guide. This includes triaging phone calls from doctors offices and patients to accurately schedule appropriate tests, work collaboratively with Case Management for all patient financial issues, always demonstrating respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Signature Healthcare is committed to continuous process improvement. We have embraced LEAN as our management system and our way of working. All employees have a significant role in improving our environment of care through problem solving, generating improvement suggestions, goal setting & measuring results.