Cass Information Systems, Inc. Dedicated Client Support Analyst in Bridgeton, Missouri
Dedicated Client Support Analyst
The Dedicated Client Support Analyst creates metric reporting, analyzes the data, and must be able to communicate it effectively to internal and external clients.
Primary position responsibilities:
Gather data for metric reporting from all tools available within the organization
Provide both summarized and detailed information on results of data analysis
Based on analysis, provide recommendations on process/system improvements
Develops a thorough understanding of the role of all departments
Define reporting requirements for client programming/IT with regards to metrics
Communicate with external users of data
Conducts all client contact in a professional, courteous and timely fashion
Initiates client contact through visits to their locations or through telephone calls and emails as defined by departmental standards
Participates actively in staff meetings to communicate client’s concerns, suggestions, etc
Makes management aware of suspect or problem conditions that require additional attention or threaten the account relationship
Knowledge and minimum requirements:
Strong, well-developed interpersonal skills in order to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client's organization.
A high level of analytical skills to interpret metric findings, evaluate client requests and recommend procedure changes as appropriate in understanding the clients operational and data processing systems, etc in order to met client needs in a way mutually beneficial to both the client and Cass.
Ability to work independently as well as in a team environment as needed.
A technical level of knowledge normally acquired through completion of a Bachelor's degree in business administration, data processing or related area or the equivalent experience.
Two or more years of experience in data processing/systems analysis or related work.
Problem solving skills with an emphasis in systematic solutions.
Both internal and external client support.
Above average knowledge and ability to use a variety of computer systems.
Solid organizational skills with the ability to multi-task.
Easily adapt to change.
Effective written and verbal communicator.
Intermediate knowledge of SQL.
Advanced knowledge of Microsoft Office Suite.
Ability to travel up to 25%.
Please apply directly to this position via the “Apply Here” button below. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
About our company:
Cass Information Systems is the nation's leading provider of payment and information services for Corporate America’s freight, utility, waste and telecom expenses. We are a business-to-business solutions provider focused on invoice processing, payment, auditing and business intelligence services. We are strongly committed to providing consistently high-quality service to our customers and deeply committed to the welfare and professional growth of our staff.