ADT Security Services, Inc. Director User Experience (UX) in Boca Raton, Florida

Summary:

Reporting to the Senior Vice President of Marketing, the Director of UX is responsible for creating and executing a strategy that drives maximum consumer and business acquisition and satisfaction through digital experience. In addition, you will be responsible for designing internal tools to improve employee efficiency allow internal agents to better support our commitment to serve our customer base.

This is a complex multi-product/device/market/platform challenge that is ideal for a UX thought leader that has the functional depth and breadth, the desire to build the best UX and the ambition to become a technology leader in the home and business security space . The ideal candidate has a foundational knowledge in software development matched with superb UX and creative design background.

Your strategy integrates our core brand equity of trust, control and peace of mind across all digital touch points within the consumer journey and is personalized to the individual user, segmented by their behavior and interests. You assess the customer journey providing experience enhancements which will improve all service touchpoints. The primary KPI’s of your success will be an increase in visit to lead conversion rate across all experiences for new consumers & business, reduction in attrition and an increase in upgrades for existing customers.

Responsibilities:

  • Build and manage an awesome cross-disciplinary UX team that embraces creativity, rigor and data.

  • Lead the definition and implementation of our UX approach and best practices.

  • Drive a responsive design agenda, ensuring product experiences render seamlessly

  • Project Manage multiple interdependent projects balanced between need and efficiency

  • Monitor relevant emerging trends and technologies,

  • Ensure product experiences behave according to our brand values and promise.

  • Establish design standards that reflect brand standards across the organization/territories.

  • Drive UX quality across product/devices/territories.

  • Build UX collaborative processes that delivers on-time and on-budget.

  • Always care to build and maintain strong talent foundation across UX function

  • Be a champion and evangelist for user-centered design thinking.

  • Measure, iterate, and deliver delightful experiences.

Basic Qualifications

  • 10 years in UX Leadership Management positions for a consumer brand.

  • Team building, mentoring, and leadership skills is essential

  • Strong management and project management skills.

  • Excellent creative, communication and analytical skills

  • Track record in increasing visits to conversion rates.

  • Passion for design and an eye for quality, taste, style, etc.

  • Demonstrated ability to delight users at scale across platforms

  • Deep knowledge of the digital device landscape

  • Deep knowledge of responsive design techniques

  • Deep knowledge and experience of user-research

  • Deep knowledge of visual design best practices and established UI patterns

  • Familiarity with service design practice and tools.

  • Knowledge of modern web development processes and technologies.

  • Well-connected in the design community and can help to recruit top talent

A Portfolio will be required for consideration.

Title: Director User Experience (UX)

Location: Florida-Boca Raton

Requisition ID: 1712503