Regions Bank Fraud/Cash Operations Analyst III in Birmingham, Alabama
At Regions, our Operations Analyst works independently with considerable latitude, compiles, analyzes and interprets data to make strategic and tactical recommendations to business managers.
•Using statistical analysis, solves complex operational, systems-related and/or customer issues with possible financial risk
•Creates and maintains databases using data from multiple sources
•Applies complex statistical data to business strategies and presents recommendations to senior management in a meaningful format
•May manage complex production efforts and large projects requiring the coordination of resources, budgets and deadlines
•May partner with technology group to define business requirements, perform user acceptance testing and implement complex changes
•Facilitates communication to resolve problems and advance strategies
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
•High school diploma or GED
•Seven years related work experience in the banking industry
•Ability to manage multiple issues while maintaining clear communication to impacted groups a must
Skills and Competencies
•PC proficient in Microsoft Office
•Strong analytical skills
•Excellent verbal and written communication skills
•Excellent customer service and interpersonal skills
•Detail oriented and ability to multi-task
•Bachelor's degree in a related field and previous operational analyst experience are preferred
Complete special projects, research request or data analysis to assist in operations, process improvement, and decision making on-going.
Establish and maintain management reporting for all business groups across division.
Develop more robust operational data across the business group to understand current performance and identify potential opportunities for improvement.
Serve as point of contact for working with Internal Audit, Compliance and other business groups to complete audits of operations and ensure all requirements are met for response/resolution.
Respond to any action items or reviews related to regulatory matters impacting operational process and procedures.
Establish quality assurance program to complete independent review of performance across business groups to ensure operational standards, processes, and regulatory requirements are consistently met.
Serve as liaison with operations teams to review and satisfactorily complete Business Continuity and Risk, and Controls Self Assessment processes annually.
Establish and maintain consistent vendor management program across all third party vendors under division managers, including oversight of on-going vendor reviews, monthly vendor performance meetings, on-site audits and all associates documentation.
Must be able to establish and maintain relationships at various levels across lines of business, and with third party vendors.
Must have a strong technical skill set to be able to learn and utilize a variety of technology and software platforms such as Mainframe, Detica, PRM, TSYS, Fraud Net, iCom, etc. for research and reporting purposes.
Display excellent professionalism and business savvy to interact with senior/executive management on business decisions.
Must have strong critical thinking skills and ability to work independently to deliver recommendations to management.
Excellent Power Point, Excel and Word Skills.
EEO / AA / Minorities / Females / Disabled / Veterans
Title: Fraud/Cash Operations Analyst III
Requisition ID: 1615278