Regions Bank Fraud/Cash Operations Analyst II in Birmingham, Alabama

At Regions, our Operations Analyst analyzes business issues and makes recommendations to maximize operational efficiency, quality, and compliance.

Primary Responsibilities

•Works under limited supervision to analyze and solve complex operational, systems-related and/or customer issues

•Creates and maintains databases and management reports, interpreting data and identifying trends for managers

•Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing

•Duties may also include defining user requirements and performing user acceptance testing

•May manage small projects requiring some coordination and/or contribute to task forces or project teams

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.


•High school diploma or GED

•Five years related work experience in the banking industry

Skills and Competencies

•PC proficient in Microsoft Office

•Strong analytical skills

•Excellent verbal and written communication skills

•Detail oriented and ability to multi-task


•Bachelor's degree in a related field is preferred

Additional Responsibilities:

  • Complete special projects, research request or data analysis to assist in operations, process improvement, and decision making on-going.

  • Establish and maintain management reporting for all business groups across division.

  • Develop more robust operational data across the business group to understand current performance and identify potential opportunities for improvement.

  • Serve as point of contact for working with Internal Audit, Compliance and other business groups to complete audits of operations and ensure all requirements are met for response/resolution.

  • Respond to any action items or reviews related to regulatory matters impacting operational process and procedures.

  • Establish quality assurance program to complete independent review of performance across business groups to ensure operational standards, processes, and regulatory requirements are consistently met.

  • Serve as liaison with operations teams to review and satisfactorily complete Business Continuity and Risk, and Controls Self Assessment processes annually.

  • Establish and maintain consistent vendor management program across all third party vendors under division managers, including oversight of on-going vendor reviews, monthly vendor performance meetings, on-site audits and all associates documentation.

Additional Requirements:

  • Must be able to establish and maintain relationships at various levels across lines of business, and with third party vendors.

  • Must have a strong technical skill set to be able to learn and utilize a variety of technology and software platforms such as Mainframe, Detica, PRM, TSYS, Fraud Net, iCom, etc. for research and reporting purposes.

  • Display excellent professionalism and business savvy to interact with senior/executive management on business decisions.

  • Must have strong critical thinking skills and ability to work independently to deliver recommendations to management.

  • Excellent Power Point, Excel and Word Skills.

EEO / AA / Minorities / Females / Disabled / Veterans

Job Operations

Title: Fraud/Cash Operations Analyst II

Location: Alabama-Birmingham

Requisition ID: 1615277