Louisiana Department of State Civil Service INFORMATION TECHNOLOGY TECHNICAL SUPPORT MANAGER in Baton Rouge, Louisiana

INFORMATION TECHNOLOGY TECHNICAL SUPPORT MANAGER

Salary

$4,278.00 - $8,514.00 Monthly

$24.68 - $49.12 Hourly

$4,278.00 - $8,514.00 Monthly

Location

Baton Rouge, LA

Baton Rouge, LA

Job Type

Classified

Department

State Civil Service

Job Number

SCS-ITTHSPMGR-120116

Closing

12/6/2016 11:59 PM Central

  • Description

  • Benefits

  • Questions

Supplemental Information

This position is in the Management Information Services (MIS) Division of State Civil Service. It is responsible for managing a small professional staff in the support of the Department's network infrastructure.

Resumes will not be accepted in lieu of a completed application. You must include all relevant education and experience on your official State application.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.

Application received - Your application has been submitted successfully.

Checking for required test score - We are making sure you have an active, passing score for the required written test.

Evaluating experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.

Eligible for consideration - You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review - Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position filled - Someone has been selected for the position.

Position canceled - The agency has decided not to fill the position.

For further information about this vacancy contact:

Ms. Venessa Helmer

Human Resources

P.O. Box 94111

Baton Rouge, LA 70804

Venessa.Helmer@la.gov

Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus five years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:

Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.

90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master's degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.

NOTE:

Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:

To manage and direct professional and technical personnel involved in activities related to software, database, and communications software/hardware environments of a data processing section having department-wide impact for (LAN/WAN/enterprise) operating system support.

Level of Work:

Manager.

Supervision Received:

Administrative direction from higher-level Information Technology personnel.

Supervision Exercised:

Direct line over Information Technology Technical Support Supervisors.

Location of Work:

May be used by all state agencies. (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:

Differs from other Information Technology managerial jobs by the presence of administrative and managerial duties involved in coordinating the technical support functions encompassing systems software/hardware, database, and computer network activities of a data center.

Examples of Work

Manages and directs personnel responsible for maintaining system and network functions such as operating systems on any or several platforms, database management, and enterprise networks (consisting of interconnected mainframe, LANs, and WANs).

Assists center manager in administrative functions related to planning, budgeting, hardware, and software acquisition.

Meets and consults regularly with users, administrators, vendors, and supervisory personnel to discuss and resolve strategy, plans, administration issues, and problems.

Establishes standards, procedures ,and schedules relating to the specific highly technical services provided by the data center.

Evaluates needs and establishes priorities of data center in areas such as network management, software and hardware facilities, user services, and database administration.

Attends and participates in professional conferences and seminars.

Manages and directs the installation, maintenance, and problem resolution of the communications network.