Louisiana Department of State Civil Service ADMINISTRATIVE COORDINATOR 2 (Early Childhood) in Baton Rouge, Louisiana
ADMINISTRATIVE COORDINATOR 2 (Early Childhood)
$1,538.00 - $3,233.00 Monthly
$8.87 - $18.65 Hourly
$1,538.00 - $3,233.00 Monthly
Baton Rouge, LA
Baton Rouge, LA
12/7/2016 11:59 PM Central
This position will be filled by a Job Appointment
This position requires an 8500-Office Support Exam (OSE) test score for your application to be considered. If you do not have a test score prior to applying or claim any exemptions in lieu of a test score, your application will not be considered.
Office of Early Childhood – CCAP Contact Center
Job Focus Areas:
This position is located in the Office of Early Childhood, within Childcare Assistance Program (CCAP) Household Eligibly Contact Center. This position will serve as a Call Center representative and the primary responsibilities will be to research and respond to information requests from stakeholders and the general public related to CCAP Household Eligibility, as well as interprets policy and clarifies information as needed to the public. Additionally, the person in this position may help support other areas of the CCAP division as needed.
The preferred candidate should have experience working in a fast-paced call center environment, with face-to-face and/or over-the-phone customer service experience. Preference will be given to candidates with experience utilizing CAFÉ, CAPS or INFOPAC, as well as knowledge of the Childcare Assistance Program.
One position is available and it will be filled by a job appointment.
If additional information regarding specific job duties is desired, please contact Shannon Hunt at (225) 342-0166, P.O. Box 94064, Baton Rouge, Louisiana 70804.
You may attach a resume; however only the information listed on the on-line application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experience MUST be listed on the on-line application.
This is Announcement #50523439.
Applicants must have Civil Service test scores for the 8500-Office Support Exam in order to be considered for this vacancy unless exempted by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered regardless of exemptions claimed.
Applicants without current test scores can apply to take the test here .
To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.
Applicants can check the status of their application at any time by selecting the 'Application Status' link after logging into their account. Below are the most common status messages and their meanings.
Application Status Message - What it Means:
Application received - Your application has been submitted successfully.
Checking for required test score - We are making sure you have an active, passing score for the required written test.
Evaluating experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.
Eligible for consideration - You are among a group of applicants who MAY be selected for the position.
Referred to hiring manager for review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.
Position filled - Someone has been selected for the position.
Position cancelled - The agency has decided not to fill the position.
One year of experience in which clerical work was a major duty
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Function of Work:
To perform a variety of clerical duties that requires some independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.
Employees follow detailed procedural guidelines in completing well-defined duties.
Level of Work:
General from higher-level clerical and/or supervisory personnel.
Location of Work:
May be used by all state agencies.
Differs from Administrative Coordinator 1 by the presence of responsibility for clerical duties that require some independent judgment to perform.
Differs from Administrative Coordinator 3 by the absence of advanced level duties that not only require some independent judgment, but also involve a greater scope and complexity.
Examples of Work
NOTE: Positions allocated at this level tend to focus on several examples of work as listed below:
Processes routine paperwork and/or enters data into a department log or database in the servicing of a client.
Prepares, indexes, and scans documents into imaging system; may ensure quality of scanned images.
Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.
Receives, stores, and distributes supplies; maintains inventory of such.
Collects and prepares for processing time and attendance sheets for department or office.
Maintains department's records system, including filing and retrieving documents, researching files, etc.
Serves as clerical assistant to a manager, which may include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters.
Serves as receptionist for the assigned work unit.
May deliver and pick-up various materials.
Performs related duties as assigned.