Delta Air Lines, Inc. Product Specialist in Atlanta, Georgia

We are seeking a Product Specialist for omnichannel Revenue Product Management with a passion for building an exceptional user experience and growing Delta's direct channels' share and revenue. The core of the role is to grow digital ticket and ancillary revenue on delta.com, the mobile experiences including the Fly Delta apps, the Reservations agent facing tools and emerging platforms. You must be a self-starter focused on improving the revenue experience to achieve business goals. As the product specialist, you will work with UX/Design, development and key business stakeholders to define and plan the launch of new features. You will be responsible for continuous optimization of Delta's revenue products and measuring the success of initiatives in terms of revenue, customer and agent satisfaction and reduce call handle time.

Responsibilities:

Utilize market research, customer and agent feedback, web analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define a product roadmap

Support the product development lifecycle for omnichannel revenue by defining development requirements, help to create wireframes with Delta's digital agency, coordinate design and content for new features, triage bugs, lead User Acceptance Testing, and complete post-launch analysis

Work closely with our Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives

Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key leanings

Define success criteria & metrics of new products & perform post-implementation analysis and ongoing optimization

Undergraduate degree in Business, Marketing, Management, Technology or related field required and 1-2 years work experience in a corporate Marketing, Consulting, Management or Technology environment required

Proven marketing & analytical experience

Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior

Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget

Strong leadership skills, written & oral communication skills, positive attitude, & able to manage change successfully in a fast-paced environment