Delta Air Lines, Inc. Product Manager in Atlanta, Georgia
We are seeking a Product Manager for omnichannel Revenue Product Management with a passion for building an exceptional user experience and growing Delta's direct channels' share and revenue. The core of the role is to grow digital ticket and ancillary revenue on delta.com, the mobile experiences including the Fly Delta apps, the Reservations agent facing tools and emerging platforms. You must be a self-starter focused on improving the revenue experience to achieve business goals. As the product specialist, you will work with UX/Design, development and key business stakeholders to define and plan the launch of new features. You will be responsible for continuous optimization of Delta's revenue products and measuring the success of initiatives in terms of revenue, customer and agent satisfaction and reduce call handle time.
Utilize market research, customer and agent feedback, web analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define a product roadmap
Support the product development lifecycle for omnichannel revenue by defining development requirements, help to create wireframes with Delta's digital agency, coordinate design and content for new features, triage bugs, lead User Acceptance Testing, and complete post-launch analysis
Work closely with our Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives
Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings.
Define success criteria & metrics of new products & perform post-implementation analysis and ongoing optimization
A Bachelor's degree in Business or Technology discipline, or related field and a minimum of 5 years of work experience is required
Innate curiosity to continuously improve the digital purchasing experience and reservations agent facing tools for the traveling public
Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
Prior work experience in Digital, Consulting, Network Planning & Scheduling, Operations, Reservations, or Revenue Management a plus
Technical understanding of web applications and website UI design preferred
Experience with Adobe Analytics (Omniture/Site Catalyst) and Adobe Experience Manager a plus
Proven marketing & analytical experience
Strong leadership skills, written & oral communication skills, positive attitude, & able to manage change successfully in a fast-paced environment