Delta Air Lines, Inc. Mgr in Atlanta, Georgia

Job Summary:

The Manager, Revenue Shopping Products is responsible for the revenue generated from products across all of Delta's digital channels. This role is responsible for leading a team of Product Managers and Specialists to define product roadmaps, enable new revenue programs, drive digital innovation, and enhance the customer experience for products across the digital channels.

Key responsibilities:

Build and implement product road maps driving superior and industry-leading customer experiences and business results across digital channels, including delta.com, mobile and kiosk

Increase digital channel revenue, channel share and customer satisfaction for delta.com and mobile channels

Ensure consistent design between delta.com and other digital channels in partnership with peer channel owners

Lead revenue generating and customer experience efforts in partnership with other commercial teams

Partner effectively with the Delta IT organization and external partners in the execution of projects supporting the eCommerce digital platforms

Participate as a leader in the Delta eCommerce organization

Build strong working relationships with coworkers, direct reports, customers (internal and external), partners and company leadership

Lead and develop a diverse, high-performing and innovative eCommerce team of managers and product managers including mentoring, utilizing best practices as a people manager and organizational leader

Undergraduate degree in Business, Marketing, Management, Technology or related field required plus 3-5 years of experience

Proven marketing and analytical experience

Strong leadership skills, presentation skills, written and oral communication skills, positive attitude and able to manage change successfully in a fast-paced environment

Must be strategic, dynamic, detail-oriented and impactful. The ideal candidate should be an analytical thinker, self-starter and quick learner

Proven track record of successfully working in a cross-departmental team environment, delivering results on time and on budget

Preferred knowledge of Delta Air Lines and/or the airline industry, retail or eCommerce