Evolent Health Sr. Analyst, Provider Data Management (multiple positions) in Arlington, Virginia
Your Future Evolves Here
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? Absolutely-62% in year-over-year revenue growth through 2015. Are we recognized? Definitely. We’re 12th on Forbes’ list of America’s Most Promising Companies for 2015, one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, and our CEO was number one on Glassdoor’s 2015 Highest-Rated CEOs for Small and Medium Companies. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
What You’ll Be Doing:
Assist in fielding the incoming day-to-day business process and technical support requests including: identifying, prioritization, troubleshooting, and leveraging all available resources to resolve production related issues.
Communicate issues to development groups and management as required to resolve a broad range of troubleshooting skills related to: business processes, software functionality, application configuration, database management, and third party products.
Utilize monitoring tools and creative pro-active monitoring practices to ensure system availability, functionality, and performance.
Ensure all defined Service Level Agreements (SLAs) are met or exceeded.
Participate in the Change Management and Release Management process to ensure that software releases are clearly understood and properly transitioned to allow for adequate support.
Continuously create and update support documentation in the solutions knowledge database to improve and expand support capabilities.
Track all customer tickets, research questions, and issues.
Ensure escalated issues are resolved in a timely and efficient manner.
Document each ticket with details and clarity when updating or closing.
Identify and analyze technical problem trends, problem patterns, and potential solutions.
Keep management informed of trend analysis and any critical problems.
The Experience You Need (Required):
Master’s degree or foreign equivalent in Computer Science, Information Systems, or a related field and two (2) years of experience in the job offered or a related position responsible for providing business process support in a production environment; or in the alternative a Bachelor’s degree or foreign equivalent in Computer Science, Information Systems, or a related field and five (5) years of experience in the job offered or a related position responsible for providing business process support in a production environment. Experience must include two (2) years of each within the healthcare industry: 1) T-SQL, SQL server, Microsoft Visual Studio and Informatica for developing complex ETL (Extract, Transform and Load) flows; 2) Systems and process integration of patient and provider data and applications; 3) Analyzing complex data and information to create client-level member eligibility and provider network reports; 4) Fixing provider-practice, -specialty and –network data issues using provider data subject matter expertise; and 5) Identifying and fixing eligibility, medical, and pharmacy claims data quality concerns.
Send resume with cover letter to Evolent Health LLC, Attn: M. Terceros, (REF#: VN2016), 800 N. Glebe Road, Suite 500, Arlington, VA 22203. No calls.
Evolent Health is an Equal Opportunity/Affirmative Action Employer