Manpower Group Program Delivery Manager - Alpharetta, GA in Alpharetta, Georgia

The High Volume Program Delivery Manager oversees day to day recruiting processes for ManpowerGroup Solutions Clients and directly manages a team of recruiting professionals, either virtual, or onsite. He/She works with a ManpowerGroup Solutions Director and ManpowerGroup Solutions Client to create and implement innovative processes. Typically, he/she will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. This is a full time permanent position with MGS supporting our client in the managed healthcare information space. Based at MGS client site in Alpharetta, GA.

  • Directly oversee a team of MBS Delivery Professionals.

  • Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction.

  • Allocate workload and resources appropriately.

  • Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs.

  • Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations.

  • Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets.

  • Identify areas to grow Client's scope of services to include additional MBS and Manpower group of companies offerings

  • Maintain accountability for database integrity.

  • Partner with Client's recruiting leadership and operational hiring managers, mid to executive level.

  • Serve as an ambassador for MBS and assigned Clients principles and respect the diversity of cultures.

  • Analyze, develop, recommend and implement recruitment strategies.

  • Work with the Client and MBS Team to develop recruiting metrics and benchmarks.

  • Develop and provide weekly and monthly reporting to Clients.

  • Understand business/organizational issues and challenges as they relate to staffing.

  • Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites.

  • Create relationships with community-based organizations and other centers of influence.

Job Requirements

  • Excellent client management experience

  • Strong conflict resolution skills

  • Strong financial acumen and ability to manage to a budget

  • Positive and effective people management who leverages team strengths to exceed goals

  • Proven success partnering with corporations to implement strategies, through metrics and trackable/measurable results

  • Influencer who builds strategic and rewarding partnerships

  • Identify and develop leadership bench

  • Strong analytical, organizational and assessment skills

  • Proven abilities in gap analysis

  • Proven skills at developing and implementing strategies

  • Process improvement/account design skills

  • Consultative approach to working with Clients

  • Strong history of senior level client communications

  • Proven ability to identify opportunities to cross-sell or up-sell other products/services

  • Excellent written and verbal communication skills

  • Exceptional internal and external customer service skills

  • Diplomatic and tactful communication style

  • Business and results orientation with a passion for people

  • Successful candidate generation methods and processes using networks and internet recruiting

  • Strong persuasion and negotiation skills

  • Experience working with multiple recruiting related technologies (ATS, Sourcing software, etc.)

  • Strong proficiency in MS Office applications, including Word, Excel and PowerPoint

  • Ability to analyze data and present in a meaningful way to Client contacts including Executive Leadership, Program Champions, HR Leaders and Hiring Managers

Must have High Volume experience

ManpowerGroup is an EOE/AA/Vets/Disabled Employer