Manpower Group Program Delivery Manager - Alpharetta, GA in Alpharetta, Georgia
The High Volume Program Delivery Manager oversees day to day recruiting processes for ManpowerGroup Solutions Clients and directly manages a team of recruiting professionals, either virtual, or onsite. He/She works with a ManpowerGroup Solutions Director and ManpowerGroup Solutions Client to create and implement innovative processes. Typically, he/she will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. This is a full time permanent position with MGS supporting our client in the managed healthcare information space. Based at MGS client site in Alpharetta, GA.
Directly oversee a team of MBS Delivery Professionals.
Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction.
Allocate workload and resources appropriately.
Conduct Weekly one-on-ones with direct reports to assess progress as well as strategize on Client needs.
Conduct quarterly and annual employment reviews based on scorecard performance measurements and MBS values expectations.
Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets.
Identify areas to grow Client's scope of services to include additional MBS and Manpower group of companies offerings
Maintain accountability for database integrity.
Partner with Client's recruiting leadership and operational hiring managers, mid to executive level.
Serve as an ambassador for MBS and assigned Clients principles and respect the diversity of cultures.
Analyze, develop, recommend and implement recruitment strategies.
Work with the Client and MBS Team to develop recruiting metrics and benchmarks.
Develop and provide weekly and monthly reporting to Clients.
Understand business/organizational issues and challenges as they relate to staffing.
Partner with Sales and Solutions Team to participate in sales pursuits which could include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites.
Create relationships with community-based organizations and other centers of influence.
Excellent client management experience
Strong conflict resolution skills
Strong financial acumen and ability to manage to a budget
Positive and effective people management who leverages team strengths to exceed goals
Proven success partnering with corporations to implement strategies, through metrics and trackable/measurable results
Influencer who builds strategic and rewarding partnerships
Identify and develop leadership bench
Strong analytical, organizational and assessment skills
Proven abilities in gap analysis
Proven skills at developing and implementing strategies
Process improvement/account design skills
Consultative approach to working with Clients
Strong history of senior level client communications
Proven ability to identify opportunities to cross-sell or up-sell other products/services
Excellent written and verbal communication skills
Exceptional internal and external customer service skills
Diplomatic and tactful communication style
Business and results orientation with a passion for people
Successful candidate generation methods and processes using networks and internet recruiting
Strong persuasion and negotiation skills
Experience working with multiple recruiting related technologies (ATS, Sourcing software, etc.)
Strong proficiency in MS Office applications, including Word, Excel and PowerPoint
Ability to analyze data and present in a meaningful way to Client contacts including Executive Leadership, Program Champions, HR Leaders and Hiring Managers
Must have High Volume experience
ManpowerGroup is an EOE/AA/Vets/Disabled Employer