Washington State DSHS FINANCIAL SERVICES SPECIALIST 3 - Tribal Liaison in Aberdeen, Washington


The Department of Social and Health Services, Economic Services Administration is excited to meet professionals to determine eligibility/re-eligibility for all public assistance programs by independently conducting interviews as a Financial Services Specialist (FSS).

As an FSS, you'll provide direct customer service at interview stations and/or on the phone. You will determine eligibility/re-eligibility for all public assistance programs by independently conducting interviews, obtaining and reviewing information from individuals, third parties and with Community Service Division's (CSD) information systems, and making final eligibility decisions based on the information obtained. Join our team in Aberdeen, WA!

This opening may be hired as an FSS 3 or as an in-training position to develop the required skills within this field. If hired as an FSS 1 or 2, you'll need to successfully complete a formal training plan. Upon successful completion of the in-training plan, you will progressively advance to the goal of FSS 3.

Tribal Liaison Responsibilities:

  • Travel to the two area tribes in Grays Harbor County and visit other Tribal areas as needed.
  • Assist in the development of the local annual American Indian Administrative Policy No.7.01 Implementation Plan and coordinate meetings, including the follow up meetings, associated with the plan.
  • Coordinate Tribal case staffing between the area tribes and the Community Services Office in Aberdeen.
  • Participate in opportunities to enhance knowledge or skills that are identified and offered by Native American Tribes. In addition, provide Native American activity information to CSO Administrator and /or Supervisor.
  • Make determinations and advise the CSO if a new application should be a Tribal TANF or State TANF based on specific eligibility requirements of the Tribal Programs. Verify Tribal enrollment as needed.
  • Attend quarterly IPAC meetings.
  • Maintain and disseminate both the CSO and Tribal contact lists.
  • Home visits may be required.

You will have the opportunity to:

  • Conduct intensive interviews to determine or re-determine eligibility for cash, medical and/or food assistance benefits
  • Interview, review documents and assists with financial processes
  • Receive and respond to different types of inquiries including Financial, Food and Medical applications and reviews, information and referral requests, general questions, case specific questions and Change of Circumstance Notifications
  • Answer all questions regarding benefits or available services
  • Assess emergent and special needs and make referrals to other programs and community resources as appropriate
  • Obtain and review necessary data, documents, and verification for each program
  • Analyze written and oral information to assist in eligibility determination
  • Process reported changes in client circumstances, assessing effect of reported changes on continuing eligibility and updating the case as necessary
  • Establish over/underpayments when error occurs
  • Participate in training programs, complete required trainings
  • Attend unit meetings and staff meetings
  • Forward all paperwork to Document Management Services (DMS) daily
  • Provide assistance and/or backup to fellow employees as needed and/or directed
  • Take necessary action to ensure that limited English proficiency customers receive properly translated forms and letters and that they receive translation service from certified contracted translators
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Clearly understand and proactively support the Vision, Mission and Purpose of CSD
  • Work effectively in a fast-paced office, and be able to demonstrate flexibility in completing multiple assignments
  • Ability to communicate and comprehend (through oral and written forms of communication) with management, peers, clients and the public
  • Ability to use a personal computer and multiple computer applications
  • Ability to operate multiple automated systems to include ACES, ACES 3G Internet, Support Enforcement Maintenance Systems (SEMS), Bar Code, DMS, etc.
  • Ability to work within time frames and deadlines which are dictated by program requirements
  • Ability to read and interpret the Washington Administrative Code and procedural manuals to assist in the determination of eligibility

Who should apply? Financial Services Specialist 1 | $2,544-$3,287 Professionals who possess a Bachelor's degree. Professionals who have experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education OR One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs.

Financial Services Specialist 2 | $2,857-$3721 Professionals with six months of experience as a Financial Services Specialist 1, and completion of the agency's Financial Services Specialist Training Program OR One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs. OR Equivalent education/experience.

Financial Services Specialist 3 | $3,140-$4,109 Professionals with nine months of experience as a Financial Services Specialist 2 OR Fifteen months of experience as a Financial Services Specialist and satisfactory completion of the agency's Financial Services Specialist Training Program OR Equivalent education/experience.

Consideration will be given to complete applications and to equivalent education/experience. All degrees must be obtained from accredited institutions.

Supplemental Information

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact a Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Salary: $2,544.00 - $4,109.00 Monthly

Location: Grays Harbor County – Aberdeen, WA

Job Type: Full Time - Permanent

Job Number: 2017-05439

Department: Dept. of Social and Health Services

Closing: 6/26/2017 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Phone: View Posting for Agency Contact

Website: http://www.careers.wa.gov